AppManager® for Microsoft Lync lets you monitor the operation and performance of your Microsoft Unified Communications environment. It raises events in your AppManager console when problems arise and collects information you can use for trend analysis and reporting.
This module is part of our comprehensive solution that monitors the experience of the Microsoft Lync user, intelligently profiles the performance of the server, and delivers event correlation and automation.
Features & benefits
Call server health monitoring. Gives you proactive health monitoring, detecting potential problems before they impact your Microsoft Lync users.
End User Experience. Predict how your end-users are experiencing your service through the use of synthetic transactions.
Quality of Service. Get robust quality of experience monitoring for audio, video, conferencing, and peer-to-peer messaging.
Automated event response. Allows you to set up event-driven actions easily-such as sending an email or a pager alert, generating an SNMP trap to a network manager or running a corrective fix program-to execute automatically when a specific event occurs.
Comprehensive reporting. Monitors server resource usage down to the end-user level, while providing you with prepackaged performance, traffic, and service-level agreement reports. Also stores performance data to enable trend analysis.
Reduced support costs. Eliminates wasted effort during troubleshooting by providing you with centralized visibility and detailed reporting of the distributed communications environment.
Rapid time to value. Implement monitoring quickly with prepackaged Knowledge Scripts, which includes industry best practices for monitoring your Microsoft Lync environment.
Call Quality. Monitor important metrics of call volume, Mean Opinon Score (MOS), call jitter, packet loss, and round trip time.
Instant Messaging (IM) Conferencing server. This server provides server-managed instant messaging sessions for 2 users and instant message conferences for more than two users.
Audio/Video (A/V) Conferencing server. This server provides audio and video peer-to-peer and conferencing capabilities.
Web Conferencing server. This server provides data collaboration and application-sharing capabilities.
Teleconferencing server. This server enables audio conference integration with audio conferencing providers, or ACPs.
Enterprise pool. An Enterprise pool is a collection of Enterprise Edition servers running behind a load balancer for increased performance and availability.
Front-end server. This server hosts the various conference servers, which Microsoft calls Multipoint Control Units, or MCUs.
Mediation server. This server provides signaling and media translation between the enterprise voice infrastructure and a basic media gateway.
Edge server. This server connects external users with the system so they can participate in meetings and conferences. The following Edge servers allow specific types of multimedia conferences:
- Access Edge server. This server handles Session Initiation Protocol (SIP) traffic for calls from Lync users from outside the corporate firewall.
- Web Conferencing Edge server. This server connects traffic between the Web Conferencing Server and external clients.
- A/V Conferencing Edge server. This server provides a single, trusted connection point through which both inbound and outbound media traffic can securely traverse network address translators, or NATs, and firewalls.
- Director. This element authenticates users. If Director is not present, the front-end server handles authentication.
Archiving server. This server archives instant messages for compliance purposes. Note that the AppManager for Microsoft Lync module discovers this component, but does not monitor it.
Monitoring server. This server gathers both call data record (CDR) data and Quality of Experience (QoE) data.
Back-end server. This server tracks all data and interactions.
Other Unified Communications Modules
AppManager for Microsoft Internet Information Services (IIS)
AppManager for Blackberry Enterprise Server