It is your job to deliver IT services that always perform. Don’t be blind-sided by service outages, poor application performance, user complaints, or system failures. We can help.

IT Operations Management (ITOM) solutions, a part of Data Center Management, integrate service management, application management and systems management, to give you a holistic view of your IT environment and business services. We provide application performance management (APM), IT process automation (ITPA), business service management (BSM) and systems management solutions. This improves performance and availability to keep your business running.

I need to...


    Understand how IT events impact business

    Our success as a business depends on several different IT services. I need to know which ones are having problems that could affect my business, so I can prioritize our response. How can I get better visibility into IT service performance?

    Monitor and manage IT services with business service management ›


    Troubleshoot and resolve IT problems faster

    With application and systems management, irrelevant events often drown out vital information. How can I quickly troubleshoot the root cause of poor application or system performance, and resolve it more quickly and efficiently?

    Optimize IT services and systems monitoring ›


    Free IT staff from routine, mundane tasks

    The pace of change keeps increasing. My IT operations staff spends all their time trying to maintain legacy systems, rather than working on new initiatives. How can I reduce their workloads and free up time to keep up with business demands?

    Automate IT services and processes ›


    Consolidate IT tools into a master view

    We have a fragmented and overlapping set of tools, and gaining visibility across management silos is a challenge. How can I better integrate all of my IT operations management tools, so my operations teams can work more efficiently?

    Manage IT services with an integrated ITOM dashboard ›


    Tackle IT problems before they impact service

    Reacting to the latest application, system or service problem can't be my IT operations strategy. How can I analyze IT capacity trends and recurring incidents to put myself ahead of the problems, instead of behind them?

    Get proactive reporting, trend analysis, and IT data management ›

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