Consolidate IT tools into a master view

Monitoring is great, but you’re suffering from red alert overload. Which problems need immediate response, and which can wait? You need an integrated view of all your IT tools so your team can work efficiently.

We help you...

Turn management data from multiple vendors into meaningful knowledge

Each team in your IT operations group has its favorite tools, but they don't work well together. And integrating them is nearly impossible. If you can’t see across all of them at once, problem solving descends into finger-pointing. We can help you consolidate, reconcile and correlate all your freestanding information silos into a live, end–to–end, single–pane–of–glass IT services management view. No matter how complex, distributed or heterogeneous the underlying infrastructure is, you can see it all clearly.

Troubleshoot faster through high-level dashboards that let you drill down

When you are trying to troubleshoot an IT services problem, superficial tool integration isn't good enough. You need to rapidly drill down and isolate the problem. We offer rule–based, automated prioritization and weighting. We help you integrate technical health and performance metrics with your business goals and priorities. As a result, your IT staff can accurately and efficiently respond to problems based on their importance.

Discover when a service level agreement (SLA) is at risk

Reports at the end of the month don't allow you to correct service–level violations that may be happening right now. We provide a real–time, service level achievement dashboard. This helps you discover issues while there is still time to correct them, and avoid costly SLA penalties or embarrassment.