Cisco Unified Communications and IP Telephony

This module lets you monitor the operation and performance of your Cisco Unified Communications environment. It raises events in your AppManager® console when problems arise, and collects information you can use for trend analysis and reporting.


AppManager for Cisco

AppManager for Cisco

AppManager for Cisco Unified Communications and IP Telephony lets you monitor the operation and performance of your Cisco Unified Communications environment. This module raises events in your AppManager console when problems arise and collects information you can use for trend analysis and reporting. You can meet the unique needs of different users and environments through flexible monitoring policies, while getting started quickly with out-of-the-box Knowledge Scripts®.

The Cisco Unified Communications and IP Telephony modules are part of our comprehensive solution that monitors the experience of the end user, intelligently profiles the performance of the server(s), and delivers event correlation and automation.


Features & benefits

Single, integrated view of environment. You can see your Cisco IP Telephony environment-including IP phones, call servers, voice mail and Unified Contact Center applications, as well as the underlying IT infrastructure-from a single integrated console.

Cisco Server health monitoring. Gives you proactive health monitoring, detecting potential problems before they impact your Cisco end users.

Collect data on call activity, quality, and failure metrics. Monitor Cisco Unified Communications manager server health by tracking key metrics.

Real time voice quality statistics. Understand your end users quality of experience.

Automated event response. Lets you easily set up event-driven actions-such as sending an email or a pager alert, generating an SNMP trap to a network manager or running a corrective fix program-to execute automatically when a specific event occurs.

Track phone deregistration and disconnection status. Provides an inventory of phones configured for your Cisco Unified Communications deployment.

Tracks CPU usage and available CPU. Understand the health and performance hardware critical to your Cisco Unified Communications deployment.

Comprehensive reporting. Monitors Cisco Servers resource usage down to the end-user level, while providing prepackaged performance, voice traffic, and SLA reports. Also stores performance data to enable trend analysis and capacity planning.

Reduced support costs. Eliminates wasted effort during troubleshooting by providing centralized visibility and detailed reporting of your complex Unified Communications environment.

Rapid time to value. Implement monitoring quickly with prepackaged Knowledge Scripts encapsulating industry best practices for monitoring your Cisco Unified Communications environment.


Cisco modules

AppManager for Cisco Unified Communications provides monitoring for the following Cisco solutions:

  • Cisco Unified Communications Manager
  • Cisco Unity

AppManager for Call Data Analysis collects call data records (CDRs) from Cisco products, useful for reporting on:

  • Call origination
  • Call destination
  • Call duration
  • Call termination status (successful or unsuccessful)
  • Call quality (jitter, latency, packets sent, received or lost)

AppManager for IP Phone Quality obtains call quality statistics directly from Cisco IP phones by regularly polling selected phones to determine whether they are active (that is, engaged in a phone call). Once activity has been established, AppManager polls more frequently to collect data points as the call progresses. If any call quality metric falls below or exceeds a threshold, AppManager raises an event (only one per call) while the call is active.


Related modules

Other Unified Communications Modules

AppManager for Avaya IP Telephony

AppManager for Microsoft Lync

AppManager for Microsoft Exchange

AppManager for Microsoft Active Directory

AppManager ResponseTime modules

AppManager for Call Data Analysis

AppManager for IP Phone Quality

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