Session Initiation Protocol (SIP) Server

AppManager for Session Initiation Protocol (SIP) Server allows VoIP/Unified Communications administrators to monitor end-to-end call quality of VoIP devices using the standard RFC6035 format. This standardized format allows SIP phones and gateways to report the quality of calls made, providing administrators a consistent module for call quality monitoring across multiple devices.

Features & benefits

Receive, process and alert on Quality of Service (QoS) packets coming from SIP servers.

Discover a SIP Server/Device and discover the resources for that server/device (using either an SNMP query or manual configuration).

Monitors calls for quality metrics, such as jitter, latency, packet loss, Mean Opinion Score (MOS) and R-value.

Graph and report on call quality over time to understand organizational trends.

What's monitored

The AppManager for SIP Server module supports SIP devices that adhere to the RFC6035 standard. Some devices tested include:

  • Avaya Session Manager 6.3, 6.2, 6.1 and 6.0
  • Avaya SIP phones capable of providing RFC6035 voice quality reports
  • Polycom SIP phones capable of providing RFC6035 voice quality reports

Additional RFC6035-compliant devices not included in the list above might also be supported. Please check back or contact our sales team if you have suggestions for devices not in this list.

AppManager for SIP Server included in the Unified Communications Monitoring License Add-on.

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