Privileged Account Manager Administration Guide

  Privileged Account Manager Administration Guide
    NetIQ Privileged Account Manager - An Overview
      Key Features of Privileged Account Manager
      Primary Components
        Framework Manager
        Framework Agent
      The Privileged Account Manager User Interface
        New Console: Navigation Pane
        Changing Password
        Old Console: Navigation Pane
      Getting Started
      Managing Privileges in Various Endpoints
      Language Support
    Discovering Privileged Accounts
      Types of Accounts Discovered
        Administrative Accounts
        Service Accounts
      Launching Privileged Account Sniffer
      Configuring Privileged Account Sniffer
      Discovering Accounts
      Discovery Reports
        Filtering Report Data
      Importing and Exporting Configuration
    Managing Framework Hosts
      Managing Domains
        Creating a Domain
        Modifying a Domain
        Deleting a Domain
      Managing and Monitoring Hosts
        Deployment Dashboard
          Customizing Deployment Dashboard
        Adding a Host
        Viewing Host Details
        Modifying a Host
        Registering Hosts
        Deleting a Host
        Moving a Host
        Finding a Host
        Monitoring Hosts
          Viewing the Host Status
          Viewing the Host Log
          Modifying Log Settings
          Example Rollover Script
      Managing System Alerts
        Modifying Alert Settings
      Enabling Crash Dump Capture
      Managing Host Packages
        Finding Packages on Hosts
        Updating Packages for a Host
        Rolling Back Packages
        Committing Packages
        Registering and Unregistering Packages for a Host
        Installing Packages on a Host
        Uninstalling Packages from a Host
        Modifying Audit Settings for the Audit Manager Package
        Configuring SMTP Server Settings
        Configuring Settings for the dbaudit Package
      Managing Audit Zones
      Securing Access to the Framework Manager Console
        Requesting a Certificate for the Framework Manager Console
          Installing a Certificate
        Modifying the Connector
      SSL Renegotiation DOS Attack Protection
    Managing Users and Groups
      Managing Groups
        Predefined User Groups
        Adding a User Group
        Modifying a User Group
        Configuring Permissions
          Administration
          Access Control Permissions
          Agent Management Permissions
          Audit Reports Permissions
          Compliance Audit Reports Permissions
          Credential Vault Permissions
          Package Distribution Permissions
          Package Manager Permissions
          Password Management Permissions
          User and Group Manager Permissions
          User Access Requests Permissions
        Deleting a User Group
      Managing Users
        Adding a User
        Modifying User
          Modify User: Groups
        Removing a User from a User Group
        Deleting a User
      Changing a User’s Password
      Assigning Permissions for LDAP Users
    Configuring External Authentication
      Configuring LDAP Server Settings
        Exporting the Certificate From the Active Directory Server
        Exporting the Certificate From the NetiQ eDirectory Server
        Importing Active Directory or eDirectory Certificates on RHEL or SLES Servers
      Advanced Authentication
        Benefits of Integration with Advanced Authentication
        Advanced Authentication Terminologies and Their Usage
        Checklist to Follow Before Enabling Secondary Authentication
        Configuring Advanced Authentication Server
        Supported Authentication Methods
        Configuring Advanced Authentication Server Settings
        Enabling Advanced Authentication for Privileged Access
        Secondary Authentication Server Setting
        Enabling Advanced Authentication for Privileged Account Manager
      Configuring RADIUS Server Settings
    Configuring Privileged Access
      Policy Engine
      Access Control
        Components of Access Control
          Resource Pools
          User Roles
          Assignments
          Permissions
          Exceptions
          Example Scenarios
        Configuring Resource Pools
          Adding a Resource Pool
          Modifying a Resource Pool
          Deleting a Resource Pool
          Default Credential
        Configuring User Roles
          Adding a User Role
          Modifying a User Role
          Deleting a User Role
        Configuring Assignments
          Adding an Assignment
          Modifying an Assignment
          Deleting an Assignment
        Configuring Permissions
          Windows Agents
          UNIX Agents
          SSH Servers
          Telnet Servers
          Windows Servers
          Database Servers
          Applications
          Application SSO
          Keys
          Adding a Permission
          Modifying a Permission
          Deleting a Permission
        Advanced Configurations
          Application Command List
          Enhanced Access Control
            Enhanced Access Control Policy on Windows
            Enhanced Access Control Policy on Linux/Unix
          Scripts
        Configuring Exceptions
          Managing Exceptions
      Command Control
        Installing and Deploying Command Control
          Command Control Modules
            Auditing Modules
            Compliance Auditor Modules
          Installing Command Control
        Command Control User Interface
        Configuring Command Control
          Rules
            Adding a Rule
            Modifying a Rule
            Viewing Conditions for a Rule
            Setting Conditions for a Rule
            Removing Conditions for a Rule
            Configuring Script Arguments and Entities for a Rule
            Assigning a Script to a Rule
            Removing Script Arguments and Entities
            Removing a Script from a Rule
            Finding a Rule
            Moving a Rule
            Copying a Rule
            Linking a Rule
            Deleting a Rule
            Viewing Pseudocode
          Command Control Groups
            User Groups
          User Groups
            Adding a User Group
            Modifying a User Group
            Deleting a User Group
          Host Groups
            Adding a Host Group
            Modifying a Host Group
            Deleting a Host Group
          Adding an Account Group
          Modifying an Account Group
          Deleting an Account Group
          Copying a Group
          Moving a Group
          Finding a Group
        Commands
          Finding a Command
          Adding a Command
          Modifying a Command
            Using the Command Rewrite Functionality for Command Arguments
            Configuring Auditing with the Rewrite Functionality
          Setting the Command Risk
          Removing a Command Risk
          Copying a Command
          Moving a Command
          Deleting a Command
          Importing Sample Commands
          Finding a Reference
          Defining Custom Attributes
          Functions
            Syntax
            Options
            Keywords
          Adding a Category
          Deleting a Category
          Blocked Users
          Adding Users in Blocked Users Group
          Deleting Users in Blocked User Group
          Scripts
            Finding a Script
            Adding a Script
            Modifying a Script
            Copying a Script
            Moving a Script
            Deleting a Script
            Sample Scripts
          Access Times
            Finding an Access Time
            Adding an Access Time
            Modifying an Access Time
            Copying an Access Time
            Moving an Access Time
            Deleting an Access Time
          Command Control Reports
            Finding a Report
            Adding a Command Control Report
            Modifying a Command Control Report
            Copying a Command Control Report
            Moving a Command Control Report
            Deleting a Command Control Report
        Command Control Options
          Importing and Exporting Command Control Configuration Data
            Exporting Command Control Settings
          Importing Command Control Settings
          Importing Command Control Samples
          Command Control Transactions
            Enabling Transactions and Configuring Settings
            Making Command Control Configuration Changes with Transactions Enabled
            Committing a Transaction
            Backing Up and Restoring
            Defining Audit Settings
          Test Suites
            Adding a Test Suite
            Adding or Modifying a Test Case
            Running a Test Suite
            Viewing a Test Suite
            Modifying a Test Suite
            Deleting a Test Case
            Deleting a Test Suite
            Importing a Test Suite
            Exporting a Test Suite
        Creating Default Objects
        Disconnecting a Privileged Session
          Prerequisites for Disconnecting a Session
          Disconnecting the Session Manually
          Disconnecting the Session Automatically
          Disconnecting a Session Based on Risk Level
          Disconnecting a Session Based on Expiry of an Emergency Access Request
          Viewing the Disconnect fields in the Reports Console
          SSH Relay Allow Commands
      Emergency Access Requests
        Configuring Emergency Access Settings
      Agent and Agentless Capability
        Agent and Agentless Capabilities in Privileged Account Manager - Tabular Overview
      Privileged Access to Windows
        Work Flow to Configure Privileged Access for Windows
        Agent-Based Session Management In Windows
          Remote Desktop Protocol Relay
            Configuring the RDP Relay
            Accessing the RDP Relay
          Remote Desktop Protocol Web Relay
            Usage Scenario for Agent-based Windows Web RDP Relay
          Credential Provider
            Configuring Credential Provider
          Direct Remote Desktop Protocol
            Configuring Direct RDP
        Agentless Session Management in Windows
          Remote Desktop Protocol Web Relay
            Advantages of Configuring the Remote Desktop Protocol Web Relay
            Accessing the Remote Desktop Protocol Web Relay
          Usage Scenarios for Agentless Windows RDP Relay
        Application Management
          Application SSO
          Run as Privileged User
            Configuration to Run as Privileged user
            Accessing Windows System to Run as privileged user
        LDAP Group Lookup
          Creating the LDAP Account in the Credential Vault
          Defining the User Group
          Creating a Rule for the LDAP Group
          Modifying a Rule for the LDAP Group
          Enabling Virtual List View
      Privileged Access to UNIX and Linux
        Workflow to Configure UNIX and Linux Privileged Sessions
        Agent-Based Session Management in Unix and Linux
          pcksh
            Privileged Session Using pcksh
            Complete Session Control Using pcksh
            Using Shell Scripts
          cpcksh
            Configuring cpcksh for Complete Session Capture
            Accessing cpcksh for Complete Session Capture
            Usage Scenario
          Secure Shell Relay
            Configuring an SSH Relay Session
            Accessing an SSH Relay Session
            Usage Scenarios for Agent-Bases Secure Shell Relay
        Agentless Session Management in Unix and Linux
          Secure Shell Web Relay
          Configuring the Secure Shell Web Relay
          Usage Scenario for Agentless Secure Shell Web Relay
        Command Management
          usrun
            usrun Command Syntax
            Configuring usrun Command for Privileged Access
            Accessing usrun for Privileged Access
            Usage Scenario
        Enhanced Access Control
          Configuring a Command Control Policy
          Configuring a Path Policy
      Privileged Access to Databases
        Database Access Through Credential Checkout
        Configuring Credential Checkout for Oracle Database
        Configuring Credential Checkout for Other Databases
          Create Database Monitoring Permissions Using Access Control
          Create Database Monitoring Permissions Using Command Control
        Checking Out Database Credentials
        Database Access Through Privileged Account Manager Proxy
          Prerequisite
          Adding Database Connectors Using Access Control
          Adding Database Connectors Using Command Control
            Adding Database Connector for Oracle
            Adding Database Connector for Microsoft SQL Server
            Adding Database Connector Using Port Number
            Adding Microsoft SQL Server Connector Using Named Instance
            Adding Database Connector for Other Databases
          Managing Database Connectors
            Viewing Database Connectors
            Removing Database Connectors
            Modifying Database Connectors for an Agent
          Database Monitoring Using Access Control
          Adding Rules for Database using Command Control
        Viewing Database Activity
      Privileged Access to Applications and Cloud Services
      Application SSO
        RemoteApp Mode
          Configuring RemoteApp Mode Using Access Control
            Add a Permission
          Configuring RemoteApp Mode Using Command Control
            Adding a Rule
          Configuring Application SSO Agents for Load Balancing
          Viewing Reports
        Direct Access Mode Using Command Control
          Configuring Direct Access Mode
            Prerequisite
            Adding a Credential Vault
            Adding Rules
          Viewing Reports
        Setting Up Application SSO Using Putty
    Working with Credentials
      Credential Checkout
        Configuring Credential Checkout for Applications
          Enabling Credential Checkout for Applications
        Configuring Credential Checkout for Cloud Services
          Enabling Credential Checkout for OpenStack
          Enabling Credential Checkout for Amazon Web Services
          Enabling Credential Checkout for Microsoft Azure
        Configuring Credential Checkout Settings
        Checking Out Credentials
        Password Reset Scripts
          Active Directory Password Reset Script
          AWS Password Reset Script
          ESXi User Password Reset Script
          LDAP Password Reset Script
          Linux User Password Reset Script
          Microsoft Azure Password Reset Script
          Openstack Password Reset Script
          SAP User Password Reset Script
          Windows User Password Reset Script
      Shared Keys
        Types of Shared Key
        Enabling the Key Checkout for Shared Key
        Managing Credentials for Shared Key
      Password Management
        Understanding Password Management
        Password Management for Windows, Active Directory, Linux, and Network Devices
        Prerequisites
          Configuring Password Management
          Configuring Password Management in an Upgraded Setup
          Disabling Password Management
        Password Management for Database and Applications
      Application to Application Password Management
        Configuring AAPM
          Enabling Users to Generate API Tokens
        Viewing Activities Performed Using API Tokens
    Reports
      Creating Reports
        Sessions
        Administrator Activities
        Credential Checkouts
        Shared Key Checkouts
        Creating Custom Reports
      Using Reports Settings
        Using Audit Settings
        Using Encryption Settings
        Using Video Report Filter Settings
          Viewing Report Data
          Filtering the Viewable Records
          Modifying General Report Information
          Selecting Log Files
          Replaying Keystrokes
          Removing a Report
          Generating an Activity Report
          Viewing a Report in a Comma-separated Values (CSV) Format
        Configuring Video Capture
          Configuring the Video Path (Optional)
          Configuring Video Archival (Optional)
          Configuring the Video Conversion Settings
          Enabling Video Capture
          Converting the FLV Videos to WebM
        Viewing the Videos
        Video Off-Load
          Setting Up Video Off-Load Agent
          Video Off-Load Settings
          Enabling Video Off-Load
        Change Log Reports
          Viewing Report Data
        Password Management
        Enabling Password Management
        Viewing Report Data
        Shared Key Management
        Enabling Shared Key Management
          Viewing Report Data
      Using Compliance Auditor
        Controlling Access to the Compliance Auditor
        Compliance Audit Rules
        Adding or Modifying an Audit Rule
        Compliance Audit Reports
          Adding, Copying and Modifying an Audit Report
          Sample Command Control Report Template
          Deleting a Report
        Compliance Auditor Records
        Viewing a Compliance Audit Record
          Viewing and Editing a Command Control Keystroke Report
          Viewing a Change Management Audit Record
          Viewing a Report Audit Record
          Editing an Audit Record
          Archiving Records
          Managing Archived Records
          Deployment Dashboard: Live Risk View
          Modifying ACL
          Deleting a User ACL
        Deploying the Compliance Auditor
    Integration with External Services
      Integrating with ArcSight Intelligence
        Example Scenarios
          Scenario: Compromised Account Detection
          Scenario: Insider Threats Detection
          Scenario: Accidental Insider Threats Detection
          Scenario: Compromised Network, Host, or Device Detection
        Configuring ArcSight Intelligence Details
      Integrating with Identity Manager
        Benefits of Integration with Identity Manager
      Integrating with Sentinel Server
        Configuring Syslog Server Settings
      Integration with Ticketing Systems
        Configuration for Normal Access
        Configuration for Elevated Access
      Integrating with NetIQ Access Manager
    Command Line Options
      The unifi Options
      Command Control Options
        Importing and Exporting Command Control Settings
        Backing Up and Restoring a Command Control Configuration
        Running Test Suites
      Package Distribution Options
      Package Manager Options
        Install and Uninstall Packages
          Install and Uninstall Packages From Framework Manager
          Install and Uninstall Packages From Agent Machine
        Upgrade and Rollback Packages
      Registry Agent Options
        Registering an Agent
        Finding a Primary Manager Package
        Agent Status
        Adding Hosts and Domains
      Registry Manager Options
      Compliance Auditor Options
        Exporting and Importing Compliance Auditor Settings
        Managing Compliance Auditor Records
      sreplay Command Line Options
    Troubleshooting
      General Issues
        The Agent is in an Offline State
        The Audit Events are Not Displayed in the Reports Console Even When the Events are Generated
        On an AIX Platform, When the Audit Data Gets Generated in Large Amount, The Privileged Account Manager Service Restarts and an Error is Displayed in the unifid.log file.
        The RDP Relay Session Does Not Start From the User Console
        The RDP Relay to a Windows Server 2012 Server Fails
        The Privileged Session is Not Established Through the Backup Manager
        The Changes to the Syslog Settings Do Not Get Applied
        The Manual Disconnect for a Windows session Does Not Work
        The Run as privileged user Option is not displayed on a Windows 2012 Server
        Agent Registration Fails on a Windows Platform
        Direct RDP Sessions are Enabled for all Users By Default
        Issues When Updating or Downloading the License Summary
        Failed to connect to module
        The system cannot process the details because one or more agents that have the DB Audit module is in Offline state
        The system cannot process the details because it cannot contact any of the Credential Vault modules
        SSL Connection to Microsoft SQL Sever Fails with a Timeout Error
        RDP Relay to Windows 10 or Windows 2016 Fails with a Network Authentication Error
        SSO to Application Does Not Happen When There are multiple Concurrent Sessions to the Application SSO Host
      Troubleshooting Issues Related with Managing Hosts
        Promoting Managers When the Primary Manager Fails
        Viewing Store and Forward Messages
        Managing Low Disk Space
        Restarting the Agent
        Managing the Registry Cache
          Viewing the Registry Cache
          Clearing the Registry Cache
        Time Synchronization
        Direct RDP is Disallowed When Privileged Account Manager Agents are Unable to Reach the Manager
      Issues While Integrating with Advanced Authentication
        Advanced Authentication Server is Down and Users Cannot Log In to Privileged Account Manager End-Points
    Appendix: Legacy Roles
    Appendix: Policy Templates
      Understanding Sample Policy template
        Importing Sample Policy Templates
      Adding a Policy Template
    Legal Notice