Accessing the RDP Relay

After a RDP relay is configured by an administrator, the user can access the privileged session as follows:

  1. Click on home icon on the new Administration console.

  2. Specify the username and password to log in to Privileged Account Manager and click Login.

  3. Click Home > My Access > Predefined Tags > Windows and click the icon before the appropriate resource name. An RDP file is downloaded.

  4. You can administer the live Remote Desktop Protocol Web Relay session as it opens in Home > Active Sessions. The administrator audits the user actions in this privileged session and views these reports in the administration console.

  5. Save and open the RDP file to launch the session.

NOTE:

  • RDP Relay Manager name is always shown in the RDP connection bar.

  • When connecting to the remote session specify the username in capital letters.

  • When establishing a remote session through RDP Relay, the following error may be displayed:

    The remote computer disconnected the session because of an error in the licensing protocol

    To continue establishing a remote session, perform the following steps before starting an RDP session:

    1. Install the latest version of Privileged Account Manager.

    2. Launch Internet Explorer in Run as administrator mode.