In the Reports console, an administrator can view which session was disconnected, the type of disconnect (automatic or manual disconnect), and the reason of disconnecting the session. This can be monitored by using Command Control Reports. To include the fields that display the disconnect information you must perform the following:
On the home page of the console, click Reports.
Click Command Control Reports then, click the required report.
Click the Filter tab then, select Disconnect Details.
The Disconnect Type and the Disconnect Reason fields are displayed under Report Data.
To view the reports for only the disconnected sessions, select Disconnect Report in the Command Control Reports.