NetIQ ServiceNow Driver Implementation Guide

  NetIQ ServiceNow Driver Implementation Guide
    Understanding the ServiceNow Driver
      Supported ServiceNow Versions
      How the Driver Works
      Data Transfer Between Systems
      Supported Operations
      Planning to Install the Driver
    Installing the Driver Files
      Prerequisites for Installing the Driver
      Installing the ServiceNow Driver Files
    Creating a New Driver Object
      Creating the Driver Object in Designer
      Deploying, Starting and Activating the Driver
    Customizing the Driver
      Customizing the Referenced Attributes Using Policies
      Customizing the ServiceNow Application Schema
    Securing Driver Communication
      Configuring the Subscriber Channel
    Managing the Driver
    Driver Properties
      Driver Configuration
      Global Configuration Values
    Trace Levels
    Legal Notice