To create and configure the driver, you must install the driver shim. The installation and configuration process for the ServiceNow driver requires access to the ServiceNow application, Identity Manager, the Remote Loader in case of a remote installation, and Designer for Identity Manager. NetIQ supports installing the ServiceNow driver on the Identity Manager server and on a remote server using the Remote Loader.
To install the driver, you first need to install the driver files, install the driver packages, and then modify the driver configuration to suit your environment. This section describes how to install the driver files. For information on installing and configuring driver packages, see Section 3.0, Creating a New Driver Object.