4.2 Customizing the ServiceNow Application Schema

The Schema Mapping policy is contained in the driver object and applies to the Subscriber channel. The purpose of the Schema Mapping policy is to map schema names (particularly attribute names and class names) between the Identity Vault namespace and the ServiceNow namespace. Do not modify or remove existing entries in the Schema Mapping policy. You can, however, add entries to the Schema Mapping policy.

Table 4-1 and Table 4-2 list the default attributes that are supported in ServiceNow.

Table 4-1 sys_user

Attributes	Type
Accumulated roles	String
Active	True/False
Building	reference to Building
Business phone	Phone Number
Calendar Integration	Integer
City	String
Class	System Class Name
Company	reference to Company
Cost center	reference to Cost Center
Country code	String
Created	date/Time
Created by	String
Date Format	String
Default perspective	reference to Menu List
Department	reference to Department
Domain	Domain ID
EDU Status	String
Email	Email
Employee number	String
Failed login attempts	Integer
First name	String
Email	Email
Employee number	String
Failed login attempts	Integer
First name	String
Gender	String
Home Phone	Phone Number
internal Integration User	True/False
LDAP Server	reference to LDAP Server
Language	String
Last login	Date
Last login device	String
Last login time	date/Time
last name	String
Last password	String
Location	reference to Location
Locked out	True/False
Manager	reference to User
Middle name	String
Mobile phone	Phone Number
Name	String
Notification	Integer
Password	Password (1 Way Encrypted)
Password needs reset	True/False
Photo	Image
Prefix	String
Roles	User Roles
Schedule	reference to Schedule
Source	String
State/Province	String
Street	Two Line Text Area
Sys ID	Sys ID
Time format	String
Time zone	String
Title	String
Updated	Date/Time
Updated by	String
Updates	Integer
User ID	String
VIP	True/False
Web service access only	True/False
Zip/Postal code	String

Table 4-2 sys_user_group

Attributes	Type
Active	True/False
Cost Center	reference to Cost Center
Created	Date/Time
Created by	String
Default assignee	reference to User
Description	String
Exclude manager	True/False
Group email	Email
Hourly rate	Currency
Include members	True/False
manager	reference to User
Name	String
Parent	reference to Group
Roles	User Roles
Source	String
Sys ID	Sys ID
Type	List
Updated	Date/Time
Updated by	String
Updates	Integer

ServiceNow also supports other attributes in addition to the default attributes. The attributes are available in the custom schema file packaged in the NIdM_Driver_4.5_ServiceNow.zip file. For more information about using the schema file, see Use Custom Application Schema.