This section provides information for planning the installation and configuration process for the driver.
The ServiceNow driver requires the following applications and files:
Identity Manager 4.5 Service Pack 2, particularly the following components:
Designer
Remote Loader (if you want to connect through the Remote Loader)
Role and Resource Service driver
User Application driver
Driver Set packages
Advanced Java Class
Common Settings
Identity Manager Default Universal Password Policy
ServiceNow driver files
ServicenowShim.jar
ServiceNow driver packages
ServiceNow Base
ServiceNow Default Configuration
ServiceNow Entitlements
ServiceNow Password Synchronization
You can install the driver shim on the Identity Manager server. Alternatively, you can use the Remote Loader service to run the driver on a server other than the Identity Manager server. In this case, the driver and the Remote Loader service run on the same server. The Remote Loader loads drivers and communicates with the Identity Manager engine on behalf of drivers installed on remote servers.
For more information about supported platforms for installing Identity Manager or the Remote Loader, see “Planning to Install Identity Manager” in the NetIQ Identity Manager Setup Guide for Linux or “Planning to Install Identity Manager” in the NetIQ Identity Manager Setup Guide for Windows.
For information about configuring the Identity Manager drivers with the Remote Loader, see Configuring the Remote Loader and Drivers in the NetIQ Identity Manager Setup Guide for Linux or Configuring the Remote Loader and Drivers in the NetIQ Identity Manager Setup Guide for Windows.