AppManager provides the following Knowledge Scripts for monitoring Avaya Communication Manager servers and resources.
From the Knowledge Script view of Control Center, you can access more information about any NetIQ-supported Knowledge Script by selecting it and clicking Help. In the Operator Console, click any Knowledge Script in the Knowledge Script pane and press F1.
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Knowledge Script |
What It Does |
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Adds management information bases for monitoring by the SNMPTrap Knowledge Script. |
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Adds Avaya IP phones as objects in the TreeView pane. |
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Monitors announcements for queued calls, dropped calls, and peak port usage. |
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Monitors the switch processing element (SPE) for answered calls, abandoned calls, calls on hold, queued calls, active time, and average answer time. |
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Monitors call activity on selected Communication Managers. |
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Monitors calls for abnormal causes of termination. |
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Monitors calls for quality metrics such as jitter, latency, packet loss, MOS (Mean Opinion Score), and R-Value. |
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Queries call detail records retrieved from Communication Manager and stored in the Avaya CM supplemental database. |
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Monitors a Communication Manager server for system management CPU usage, operating system CPU usage, call processing CPU usage, and available CPU. |
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Deletes call detail records (CDR) from supplemental database. |
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Monitors the registration status of an Enterprise Survivable Server (ESS). |
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Monitors H.248 media gateways for alarms and unavailable H.248 links. |
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Monitors hunt groups for answered calls, queued calls, abandoned calls, and average call wait time. |
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Monitors the registration status of Local Survivable Processors (LSP). |
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Monitors disconnected registered phones for a Communication Manager and retains a history of the monitored phones in the Avaya CM supplemental database. |
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Monitors phone deregistrations for a Communication Manager and retains a history of the monitored phones in the Avaya CM supplemental database. |
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Creates an inventory of the phones configured in a Communication Manager cluster. |
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Collects real-time voice quality statistics for active calls on Avaya IP phones. |
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Monitors changes in the number of resources registered on a Communication Manager server. |
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Removes Avaya IP phone objects from the TreeView pane. |
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Retrieves Communication Manager configuration data about stations and gateways and stores it in the Avaya CM supplemental database. |
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Monitors security violations for barrier codes, monitors calls that generated authorization code violations, and monitors calls that generated station security violations. |
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Creates an Avaya CM supplemental database in which to store call detail records, disconnected phone information, and deregistered phone information. |
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Checks for incoming SNMP traps forwarded from NetIQ SNMP Trap Receiver. |
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Monitors the number of hours a Communication Manager has been operational since its last reboot. |
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Monitors trunk groups for busy time, calls queued and not queued, and out-of-service trunks. |
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Runs all recommended Knowledge Scripts at one time. |