3.27 Recommended Knowledge Script Group

The following Knowledge Scripts are members of the AvayaCM recommended Knowledge Script Group (KSG).

The parameters of all scripts in the KSG are set to recommended values. To run all of the recommended scripts at one time, click the RECOMMENDED tab and run the AvayaCM group on a Communication Manager resource.

Run the KSG on only one cluster at a time. Running the KSG on multiple clusters all at once hinders the proxy agent’s ability to spread out processing over time. You can monitor multiple clusters by running the KSG on the first cluster, and then repeating the process for each additional cluster.

The AvayaCM KSG provides a “best practices” usage of AppManager for monitoring your Communication Manager environment. You can use this KSG with AppManager monitoring policies. A monitoring policy, which enables you to efficiently and consistently monitor all the resources in your environment, uses a set of pre-configured Knowledge Scripts to automatically monitor resources as they appear in the TreeView. For more information, see “About Policy-Based Monitoring” in the AppManager Help.

A KSG is composed of a subset of a module’s Knowledge Scripts. The script that belongs to a KSG is a different copy of the original script you access from the AvayaCM tab. If you modify a script that belongs to a KSG, the parameter settings of the original script in the AvayaCM tab are not affected.

When deployed as part of a KSG, a script’s default script parameter settings may differ from when the script is deployed alone. The default settings of a script within a group depend on its monitoring purpose within the larger group, and on the intended monitoring scope of that group.

If you modify or remove a script associated with the AvayaCM KSG and want to restore it to its original form, you can reinstall the AppManager for Avaya Communication Manager module on the repository computer or check in the appropriate script from the AppManager\qdb\kp\AvayaCM\RECOMMENDED_AvayaCM directory.