Operations Center Service Level Agreement Guide

The Service Level Agreement Guide provides information for managing Service Level Agreements (SLAs).

Audience

This guide is intended for Operations Center system administrators.

Feedback

We want to hear your comments and suggestions about this manual and the other documentation included with this product. Please use the User Comments feature at the bottom of each page of the online documentation.

Additional Documentation & Documentation Updates

This guide is part of the Operations Center documentation set. For the most recent version of the Service Level Agreement Guide and a complete list of publications supporting Operations Center, visit our Online Documentation Web Site at Operations Center online documentation.

The Operations Center documentation set is also available as PDF files on the installation CD or ISO; and is delivered as part of the online help accessible from multiple locations in Operations Center depending on the product component.

Additional Resources

We encourage you to use the following additional resources on the Web:

Technical Support

You can learn more about the policies and procedures of NetIQ Technical Support by accessing its Technical Support Guide.

Use these resources for support specific to Operations Center:

Documentation Conventions

A greater-than symbol (>) is used to separate actions within a step and items in a cross-reference path. The > symbol is also used to connect consecutive links in an element tree structure where you can either click a plus symbol (+) or double-click the elements to expand them.

When a single pathname can be written with a backslash for some platforms or a forward slash for other platforms, the pathname is presented with a forward slash to preserve case considerations in the UNIX* or Linux* operating systems.

A trademark symbol (®, ™, etc.) denotes a NetIQ trademark. An asterisk (*) denotes a third-party trademark.