6.0 Monitoring

After defining Service Level Agreements and their objectives, it is critical to proactively monitor and manage them. Operations Center can monitor the following in real time:

  • Breach warning and alarms for objectives and SLAs

  • Metric alarms for objectives and SLAs

  • Outages

  • Status and state of the elements, objectives, and SLAs

Various tools can be used to monitor SLAs:

For breach warnings and alarms, you can also set up automated actions to alert you or perform a specified action.