An objective, formally known as an Operational Level Agreement (OLA), is a requirement that must be met. A series of objectives make up a Service Level Agreement (SLA).
To define objectives:
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Section 5.1, Understanding Objectives
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Section 5.2, Creating an Objective
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Section 5.3, Understanding Activation and Deactivation Dates
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Section 5.4, Understanding Time Intervals
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Section 5.5, Setting the Threshold Condition
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Section 5.6, Defining an Incidents Objective
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Section 5.7, Defining an Outages Objective
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Section 5.8, Defining the Downtime Objective
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Section 5.9, Defining the Availability Objective
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Section 5.10, Understanding the Calculation Objective
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Section 5.11, Calculation Objective for Property or Alarm Severity
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Section 5.12, Calculation Objective for External Database
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Section 5.13, Agreement Objective