5.5 Setting the Threshold Condition

Some objectives (Availability, Downtime, Outages, and Incidents) provide the ability to define a threshold condition at which the objective considers any measured elements or contributing agreements as unavailable (such as the outage conditions).

Unknown and unmanaged conditions are treated as available when calculating SLA metrics.

The default threshold condition is Critical for all objectives except incident objectives, and can be modified for each objective based on requirements.

For example, the threshold condition can be set to Major for a service where the service is considered unavailable when the service’s condition is Major or Critical.

The global default setting used for threshold condition can be changed in the Data Warehouse element’s properties.

To set the threshold condition global default setting:

  1. Expand Enterprise > Administration, right-click Data Warehouse, then select Properties.

  2. In the left pane, click Data Warehouse.

  3. In the Data Warehouse property page, click the Service Level Settings tab.

  4. Edit the Default Threshold Condition property.