Classes, behavior models, and property pages define attributes and relationships for enterprise resources in thehierarchy. Enterprise resources include any component or aspect of a business units, such as IT infrastructure components, personnel, or events and transactions.
This section explains how to define classes, behavior models and custom properties using the Operations Center software. You can assign these components to service model elements.
Section 4.1, About Custom Classes, Behavior Models, and Property Pages
Section 4.2, Creating and Deleting Property Pages and Properties
Section 4.5, Editing Classes, Behavior Models, Property Pages, and Properties
Section 4.8, Using Classes and Properties to Enhance Finding Elements