2.0 Building Service Models

Enterprise resources can include any aspect of a business, such as people, infrastructure components, locations, or IT resources. Enterprise resources are used to develop a service model that defines how a set of enterprise resources impacts a business function. Enterprise resources can be further defined by setting up classes and properties that are applied to an element when it is created or surfaced.

Constructing a service model begins by defining a hierarchy that represents an aspect of the enterprise. A service model can be defined for a wide range of enterprise resources including:

  • Services, such as an online store or credit card history, and a subdepartmental view of e‑mail servers

  • Geographical or departmental divisions

  • Infrastructure components, such as servers

To build service models, review the following sections: