The Service Modeling Guide provides information for modeling your business processes.
Section I, Creating Service Models in the Operations Center Console
Section II, Using the Service Configuration Manager
Section III, Using The View Builder Repository
Section A.0, LDAP Expression Syntax for Searching and Matching
Section B.0, Documentation Updates
This guide is intended for Operations Center system administrators.
We want to hear your comments and suggestions about this manual and the other documentation included with this product. Please use the feature at the bottom of each page of the online documentation.
This guide is part of the Operations Center documentation set. For the most recent version of the Service Modeling Guide and a complete list of publications supporting Operations Center, visit our Online Documentation Web Site at Operations Center 5.0 online documentation.
The Operations Center documentation set is also available as PDF files on the installation CD or ISO; and is delivered as part of the online help accessible from multiple locations in Operations Center depending on the product component.
We encourage you to use the following additional resources on the Web:
NetIQ User Community: A Web-based community with a variety of discussion topics.
NetIQ Support Knowledgebase : A collection of in-depth technical articles.
NetIQ Support Forums: A Web location where product users can discuss NetIQ product functionality and advice with other product users.
You can learn more about the policies and procedures of NetIQ Technical Support by accessing its Technical Support Guide.
Use these resources for support specific to Operations Center:
Telephone in Canada and the United States: 1-800-858-4000
Telephone outside the United States: 1-801-861-4000
E-mail: support@netiq.com
Submit a Service Request: http://support.novell.com/contact/
A greater-than symbol (>) is used to separate actions within a step and items in a cross-reference path. The > symbol is also used to connect consecutive links in an element tree structure where you can either click a plus symbol (+) or double-click the elements to expand them.
When a single pathname can be written with a backslash for some platforms or a forward slash for other platforms, the pathname is presented with a forward slash to preserve case considerations in the UNIX* or Linux* operating systems.
A trademark symbol (®, ™, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party trademark.