The Service Configuration Manager (SCM) allows you to dynamically generate new element hierarchies from multiple sources, to create custom end-to-end service views that enable users in different roles throughout the organization to assess the risk of change within their IT or business environment. It automates synchronization to ensure optimal data quality and real time visibility to changes in the IT infrastructure.
For example, a service configuration might:
Combine two hierarchies from different sources that contain information about the same objects
Apply trouble tickets to services
Apply business metrics to services
Show a hierarchy of correlated objects without state propagation that other service configuration hierarchies can leverage
Find objects or services that are not managed
Identify affected applications when a network object is down
The following sections provide details about using the Service Configuration Manager.