5.1 Upgrading the Self Service Password Reset Appliance

There are two different ways you can upgrade Self Service Password Reset: automatic or manual. Depending on the version of Self Service Password Reset you have installed determines the type of upgrade you must perform.

5.1.1 Automatically Upgrading Self Service Password Reset

You can automatically upgrade Self Service Password Reset appliance to later versions of Self Service Password Reset using the Product Upgrade option in the appliance administration console.

WARNING:There are some items you must consider before performing the automated upgrade:

  • You must apply the latest updates to perform the upgrade. If you do not have the latest updates applied, the upgrade fails.

  • The upgrade takes twice the disk space as a new deployment of Self Service Password Reset.

  • The upgrade takes an hour or longer to complete.

If you decide not to perform an automated upgrade, you can perform a manual upgrade.

To automatically upgrade an appliance:

  1. Apply the latest available patches. If you do not apply the patches, the upgrade fails. For more information, see Performing an Online Update in the Self Service Password Reset 4.4 Administration Guide.

  2. Reboot the appliance after you apply the latest patches. If you have already applied the patches, ensure that you have rebooted the appliance once before upgrading the appliance.

  3. Ensure that your browsers support TLS 1.2.

    By default, Self Service Password Reset only enables TLS 1.2 after the upgrade. Ensure that your browsers support TLS 1.2 or the users will not be able to log in after the upgrade. The most recent versions of the supported browsers support TLS 1.2. If you want to change this setting to a different protocol, you can access the setting in the Configuration Editor under Settings > HTTPS Servers > TLS Protocols.

  4. Create a backup of your current configuration information.

    1. Log in to Self Service Password Reset at https://dns-name/sspr as an administrator.

    2. In the toolbar, click your name.

    3. Click Configuration Manager.

    4. Back up the configuration XML file.

      1. Under Configuration Activities, click Download Configuration.

      2. Save the SSPRConfiguration.xml file to a safe location.

  5. Log in to the appliance administration console as an administrator.

    https://mycompany.example.com:9443

  6. Click Product Upgrade, then follow the prompts to upgrade the appliance.

  7. After the upgrade completes, log in to Self Service Password Reset to ensure that the upgrade completed successfully.

5.1.2 Manually Upgrading the Self Service Password Reset Appliance

If you have Self Service Password Reset 4.0 or prior versions, you must perform a manual upgrade. The Product Upgrade option did not work in Self Service Password Reset 4.0. If you have a later version of Self Service Password Reset, we recommend that you perform an automatic upgrade. This section explains how to perform a manual upgrade.

Upgrading the Self Service Password Reset appliance is different that updating the appliance. Updating the appliance is when you apply a patch. Upgrading the appliance is when you move to another release. For more information about updates, see Performing an Online Update in the Self Service Password Reset 4.4 Administration Guide.

To manually upgrade Self Service Password Reset, you deploy the current version of the appliance, restore the configuration information, test the appliance, and then delete the old appliance.

To manually upgrade the appliance:

  1. Ensure that your browsers support TLS 1.2.

    By default, Self Service Password Reset only enables TLS 1.2 after the upgrade. Ensure that your browsers support TLS 1.2 or the users will not be able to log in after the upgrade. The most recent versions of the supported browsers support TLS 1.2. If you want to change this setting to a different protocol, you can access the setting in the Configuration Editor under Settings > HTTPS Servers > TLS Protocols.

  2. Create a backup of your current configuration information.

    1. Log in to Self Service Password Reset at https://dns-name/sspr as an administrator.

    2. In the toolbar, click your name.

    3. Click Configuration Manager.

    4. Back up the configuration XML file.

      1. Under Configuration Activities, click Download Configuration.

      2. Save the SSPRConfiguration.xml file to a safe location.

  3. Download the new version of the Self Service Password Reset appliance from the Customer Care Center.

  4. Deploy the new version of the Self Service Password Reset appliance. For more information, see Deploying the Self Service Password Reset Appliance.

  5. Restore the Self Service Password Reset configuration file. For more information, see Importing Configuration Information in the Self Service Password Reset 4.4 Administration Guide.

  6. Log in to Self Service Password Reset at https://dns-name/sspr as an administrator and verify that all of the configuration information is correct.

  7. Delete the old appliance by removing it from your virtual environment.