14.10 Performing an Online Update

Use the Online Update page to register for the online update service from the Customer Center. You can install updates automatically or manually to the Self Service Password Reset appliance. You must be connected to the internet to use this feature.

If you need to manage access to the internet and your corporate policy does not allow for the Self Service Password Reset appliance to have internet access, you can still provide updates to the appliance through a local Subscription Management Tool (SMT).

A Subscription Management Tool (SMT) is a feature provided in SUSE Linux Enterprise Server 11. SMT allows you to download the updates to a single SMT server in your network that must have an internet connection. All Self Service Password Reset appliances receive their updates from this server. For more information, see Subscription Management Tool Guide. To obtain the proper credentials to use the SMT server, see Mirroring Credentials in the Subscription Management Tool Guide.

NOTE:You must use SUSE Linux Enterprise Server 11 to have the updates work. The SUSE Linux Enterprise Server 12 does not support SMT updates to the Self Service Password Reset appliance.

You can disconnect the SMT server from the internet but we recommend that you connect the SMT server often to receive the operating system updates. Operating system updates occur daily. By using the SMT server you control when the updates are applied to the Self Service Password Reset appliance.

You must have the license key for Self Service Password Reset to activate the Update Channel. You obtain the license key from the Customer Center. If the key is not available, contact the Customer Center through an email from within the Customer Center.

If you have clustered the Self Service Password Reset appliance, you must log in to each appliance in the cluster and add the license key to each appliance to enable updates. You can schedule updates or manually perform updates on each appliance.

To register for the Online Update Service:

  1. Log in to the appliance management console as the vaadmin user.

  2. Click Online Update.

  3. If the Registration dialog does not open automatically, click the Register tab.

  4. Specify the Service Type:

    • Local SMT (Proceed to Step 5.)

    • Customer Center (Skip to Step 6.)

  5. (Local SMT) Specify the following information for the SMT server, then continue with Step 7.

    • Hostname such as smt.example.com

    • (Optional) SSL certificate URL that communicates with the SMT server

    • (Optional) Namespace path of the file or directory

  6. (Customer Center) Specify the following information about the Customer Center account for this Self Service Password Reset Appliance:

    • Email address of the account in Customer Center

    • Activation key (the same Full License key that you used to activate the product)

    • Allow data send (select any of the following)

      • Hardware Profile

      • Optional information

  7. Click Register.

    Wait while the appliance registers with the service.

  8. Click OK to dismiss the confirmation.

After you have registered the appliance, you can view a list of the needed updates, or view a list of installed updates. You can use manual or automatic options to update the appliance.

To perform other actions after registration:

  • Update Now: Click Update Now to trigger downloaded updates.

  • Schedule: Configure the type of updates to download and whether toautomatically agree to the licenses.

    To schedule online update:

    1. Click the Schedule tab.

    2. Select a schedule for download updates (Manual, Daily, Weekly, Monthly).

  • View Info: Click View Info to display a list of installed and downloaded software updates.

  • Refresh: Click Refresh to reload the status of updates on the appliance.