II Using the Service Configuration Manager

The Service Configuration Manager (SCM) allows you to dynamically generate new element hierarchies from multiple sources, to create custom end-to-end service views that enable users in different roles throughout the organization to assess the risk of change within their IT or business environment. It automates synchronization to ensure optimal data quality and real time visibility to changes in the IT infrastructure.

For example, a service configuration might:

  • Combine two hierarchies from different sources that contain information about the same objects

  • Apply trouble tickets to services

  • Apply business metrics to services

  • Show a hierarchy of correlated objects without state propagation that other service configuration hierarchies can leverage

  • Find objects or services that are not managed

  • Identify affected applications when a network object is down

The following sections provide details about using the Service Configuration Manager.