9.0 Use Case: Merging Configuration Management and Asset Databases

Valuable data about an organization and its services is often contained in configuration or asset databases. By integrating this data into Operations Center, you can provide an integrated view of operations and the services they affect.

The basic steps to leverage database information are:

  1. Use the Operations Center Data Integrator to create a database definition that mines database information and creates rules that expose data.

    Service Database Element in the Tree

    For information about using the Data Integrator, see the Operations Center 5.5 Data Integrator Guide.

  2. Deploy a new adapter from the newly created Data Integrator adapter definition, then create an adapter using the new adapter type.

    For information about using the Data Integrator, see Deploying an Adapter Definition in the Operations Center 5.5 Data Integrator Guide.

    Once created, the adapter automatically exposes database builds out all the elements, properties, and alarms as defined. The adapter and its hierarchy are available in the Elements hierarchy of the Operations Center console.

  3. Correlate views and link to technology and data sources by creating a Service Configuration.

Although asset and management databases can provide unique information to build structures for the configuration, these databases often do not have information on how technology works together. By integrating discovery tools into the service configuration, these relationships can be integrated into a view. For an example of how discovery information is integrated with a configuration, see Section 10.0, Use Case: Mapping Application Dependencies.

Technology sources can be provided from any network or application management adapter integrations, discover tool, or trouble ticketing systems.

The following scenarios illustrate some useful applications of SCM in leveraging information from configuration management and asset databases: