2.0 Integrating SLA Data into Operations Center

Integrating data into Operations Center for use in SLAs involves using an adapter to integrate the data and possibly another Operations Center tool to collect the data and establishing a database to store the data. After data is stored, specify when and what data to collect for elements in Operations Center and the factors for determining the condition of those elements. Also specify other time management rules for determining when Operations Center calculates SLA metrics.