NetIQ Cloud Manager Procedures Guide

We are a global, enterprise software company, with a focus on the three persistent challenges in your environment: Change, complexity and risk—and how we can help you control them.

Our Viewpoint

Adapting to change and managing complexity and risk are nothing new

In fact, of all the challenges you face, these are perhaps the most prominent variables that deny you the control you need to securely measure, monitor, and manage your physical, virtual, and cloud computing environments.

Enabling critical business services, better and faster

We believe that providing as much control as possible to IT organizations is the only way to enable timelier and cost effective delivery of services. Persistent pressures like change and complexity will only continue to increase as organizations continue to change and the technologies needed to manage them become inherently more complex.

Our Philosophy

Selling intelligent solutions, not just software

In order to provide reliable control, we first ensure that we understand the real-world scenarios in which IT organizations like yours operate—day in and day out. That's the only way we can develop practical, intelligent IT solutions that successfully yield proven, measurable results. And that's so much more rewarding than simply selling software.

Driving your success is our passion

We place your success at the heart of how we do business. From product inception to deployment, we understand that you need IT solutions that work well and integrate seamlessly with your existing investments; you need ongoing support and training post-deployment; and you need someone that is truly easy to work with—for a change. Ultimately, when you succeed, we all succeed.

Our Solutions

  • Identity & Access Governance

  • Access Management

  • Security Management

  • Systems & Application Management

  • Workload Management

  • Service Management

Contacting Sales Support

For questions about products, pricing, and capabilities, contact your local partner. If you cannot contact your partner, contact our Sales Support team.

Worldwide:

www.netiq.com/about_netiq/officelocations.asp

United States and Canada:

1-888-323-6768

Email:

info@netiq.com

Website:

www.netiq.com

Contacting Technical Support

For specific product issues, please contact our Technical Support team.

Worldwide:

www.netiq.com/support/contactinfo.asp

North and South America:

1-713-418-5555

Europe, Middle East, and Africa:

+353 (0) 91-782 677

Email:

support@netiq.com

Website:

www.netiq.com/support

To learn more about the services and procedures of NetIQ Technical Support, see the Technical Support Guide.

Contacting Documentation Support

Our goal is to provide documentation that meets your needs. The documentation for this product is available on the NetIQ Cloud Manager Documentation website in HTML and PDF formats.

If you have suggestions for documentation improvements, click comment on this topic at the bottom of any page in the HTML version of the documentation. You can also email Documentation-Feedback@netiq.com. We value your input and look forward to hearing from you.

Contacting the Online User Community

NetIQ Communities, the NetIQ online community, is a collaborative network connecting you to your peers and NetIQ experts. By providing more immediate information, useful links to helpful resources, and access to NetIQ experts, NetIQ Communities helps ensure you are mastering the knowledge you need to realize the full potential of IT investments upon which you rely. For more information, visit http://community.netiq.com.

About This Book and the Library

The Procedures Guide provides step-by-step procedures for common tasks to be performed by users of the NetIQ Cloud Manager product, regardless of their role in the organization. The tasks are organized roughly sequentially; tasks found earlier in this guide are typically executed prior to tasks later in the guide during the initial deployment and implementation phase of the product deployment project. This guide provides the detail you need to get your Cloud Manager system up and running in a test environment first, and eventually in a production environment.

Intended Audience

This guide is intended for IT staff, such as IT service providers, as well as business and technical users, who use the product to build, manage, and consume cloud computing resources.

Information in the Library

The library for this product is available in HTML and PDF formats on the Cloud Manager Documentation website.

The Cloud Manager library provides the following information resources:

Release Notes

Provides information about new features and enhancements in the release, as well as any known issues.

Product Overview

Provides information about the features, functionality, and operational concepts of NetIQ Cloud Manager.

Installation and Upgrade Guide

Provides detailed planning and installation information for the software, as well as upgrade information.

Procedures Guide

Provides conceptual information, an overview of the user interface, and step-by-step guidance for common tasks.

Administrator Reference

Provides detailed reference information about tools and interfaces used by this product.

Help

Provides context-sensitive information and step-by-step guidance for common tasks as you work in the interface.

Additional Resources

We encourage you to use the following additional resources online:

  • Cloud Manager Forum: A web-based community of product users where you can discuss product functionality and advice with other product users.

  • Cloud Manager Product page: A web-based product brochure that provides information about features, how to buy, technical specifications, frequently asked questions, and a variety of resources such as videos and white papers.

  • NetIQ User Community: A web-based community with a variety of discussion topics.

  • NetIQ Support Knowledgebase: A collection of in-depth technical articles.

  • NetIQ Support Forums: A web location where product users can discuss NetIQ product functionality and advice with other product users.

  • MyNetIQ: A website offering product information and services, such as access to premium white papers, webcast registrations, and product trial downloads.