Support Contact Information
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Customer Phone Support
Phone Support requires a current Support Plan. To better assist you, we advise the following when calling:
- Have access to the computer with the affected application.
- If you are calling about an existing request, have the Service Request Number available.
- Have your software registration numbers available.
- If you are calling from the US, please use the Phone Menu Diagram, (requires Adobe Reader), for call routing assistance.
- If you are calling from Europe, Middle East or Africa, please use the EMEA Phone Menu, (requires Adobe Reader), for call routing assistance.
|
| Region or Country | Business Hours Monday - Friday 8 AM - 8 PM EST |
| North America The Caribbean |
1-713-418-5555 |
| Central America South America |
1-713-418-5555 |
| Region or Country | Business Hours Monday - Friday 8 AM - 6 PM GMT |
| Europe Middle East Africa |
+353 (0) 91-782 677 |
| Region or Country | Business Hours Monday - Friday 8 AM - 9 PM EST |
| Asia Pacific Australia New Zealand |
1-713-418-5555 |
| Region or Country | Business Hours Monday - Friday 8 AM - 8 PM EST |
| North America The Caribbean |
1-713-418-5555 |
| Central America South America |
1-713-418-5555 |
| Region or Country | Business Hours Monday - Friday 8 AM - 6 PM GMT |
| Europe Middle East Africa |
+353 (0) 91-782 677 |
| Region or Country | Business Hours Monday - Friday 6 AM - 5 PM (GMT +10) |
| Australia |
Toll Free: 1-800-009-617 Toll: 1-713-418-5540 |
| China |
Toll Free 1: 10-800-130-0552 Toll Free 2: 10-800-713-0555 Toll: 1-713-418-5540 |
| Hong Kong |
Toll Free: 1-800-965-772 Toll: 1-713-418-5540 |
| India | Option 1: 000-800-100-3319 (India Toll Free) Option 2: 1-713-418-5540 |
| Indonesia |
Toll Free: 001-803-015-201-2217 Country code 62 when using calling card Toll: 1-713-418-5540 |
| Malaysia |
Toll Free: 1-800-80-8989 Toll: 1-713-418-5540 |
| Philippines |
Toll Free: 1-800-765-4048 Toll: Toll: 1-713-418-5540 |
| New Zealand |
Toll Free: 0-800-443-063 Toll: 1-713-418-5540 |
| Singapore |
Toll Free: 800-1301-284 Toll: 1-713-418-5540 |
| Taiwan |
Toll Free: 00-801-14-8519 Toll: 1-713-418-5540 |
Premium Care Customers
- Premium Care Customers receive expedited routing of Phone Calls and Service Requests submitted online. Additionally, after hours pager support is available using the Premium Care phone numbers.
- If you do not have the Premium Care phone and resource information, please call our Essential Care phone numbers above and a Tech Support Representative can provide it. You can also make the request online.
Support Plan Renewals
- If your Support Plan for a NetIQ product has expired and you would like to renew, please contact us.
