The Emergency Access feature helps a user who has forgotten the directory password to access the system. It uses the challenge-response information from NetIQ SSPR (Self Service Password Reset) to validate the user and grant access.
To use the Emergency Access feature, SecureLogin must be installed in ActiveDirectory mode and the user should be part of an ActiveDirectory domain.
When the user clicks the Forgotten Password link, the Credential Provider checks the SSPR server availability. If the SSPR server is reachable, a Restricted Browser is displayed. If the SSPR server is not reachable, a set of challenge-response questions are displayed. When all the questions are answered, the user can login to the workstation for a specific time. For more information, see Self Service Password Reset 3.0 documentation .