Ensure that SecureLogin is installed in Microsoft Active Directory mode and the user is part of Active Directory domain.
(Conditional)VC++ Redistributable - Install this component if you are on Windows 8 or Windows 2012 server, install. To download, go to Microsoft Download Center. While downloading, select the executable based on your platform. For instance, for a 64-bit platform select to download vcredist_x64.exe.
NOTE:vcredist_arm.exe is not supported on SecureLogin.
.NET Framework version 3.5 - To download, go to Microsoft Download Center. For instructions on installing .NET Framework version 3.5, see Section 15.2.1, Installing .NET Framework 3.5
Client Login Extension 3.7.2 (CLE)- The setup utility is placed in <CD_ROOT>/ClientLoginExtension folder. Here CD_ROOT refers to the location where the SecureLogin files are extracted. The .NET Framework 3.5 is required to proceed with the CLE 3.7.2 installation. For instructions on installing the .NET Framework version 3.5, see Section 15.2.2, Installing Client Login Extension 3.7.2
Ensure that SSPR is installed and the challenge-response information is setup for the user. For information on configuring challenge-response information, see Configuring Challenge Response Authentication
The user must log in to the online mode at least once before attempting to connect by using the Emergency Access feature.
Logging in the online mode ensures that any changes to the challenge-response questions are updated in the local cache.