NetIQ Privileged Account Manager 3.2 Patch Update 4 Release Notes

April 2018

NetIQ Privileged Account Manager 3.2 P4 resolves some of the previous issues.

Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure that our products meet all your needs. You can post feedback in the Privileged Account Manager Community Support Forum on NetIQ Communities, our online community that also includes product information, blogs, and links to helpful resources.

The documentation for this product is available on the NetIQ website in HTML and PDF formats on a page that does not require you to log in. If you have suggestions for documentation improvements, click the comment icon on any page in the HTML version of the documentation posted at the Privileged Account Manager Documentation website. To download this product, see the NetIQ Downloads website.

1.0 What’s New?

2.0 System Requirements

3.0 Installing the Patch Update

4.0 Known Issues

5.0 Contact Information

6.0 Legal Notice

1.0 What’s New?

The following sections outline the enhancement and also the issues resolved in this release:

1.1 Ability to Configure the Disk Space for Video Conversion

When video conversion is in progress, agents store the screenshots of the session in a temporary folder. If Video fps is higher such as 10 or if the Video Conversion Priority is set to low, the disk fills up faster and may affect the server availability.

To avoid this issue, you can now configure the minimum free disk space that should be available on the disk partition. The agent disconnects the session if the disk space is less than the configured value. You can restart the session once the disk is freed up after the video conversion is complete or when there is enough disk space.

You can configure the disk space either as a global setting in Command Control so that it is applicable for all the agents or configure it for individual agents.

To configure the free disk space:

(Conditional) To configure the free disk space for all the agents, click Command Control > Video Cache Settings under Command Control Options, and then specify the free disk space.
(Conditional) To configure the free disk space for individual agents:
1. Click Hosts and select the agent for which you need to configure the disk space.
2. Click Packages and select the Command Control Agent package (rexec).
3. Click Video Cache Settings and specify the free disk space
  
  Configuring the free disk space for individual agents overrides the value set in Command Control.

The agent checks for any changes to this value once a day.

1.2 Software Fixes

root Users Cannot Use X11 Forwarding in the CPCKSH Login Shell

You can now use X11 Forwarding when elevated as the root user. (Bug 1069156)

No Audits for Sessions in VM Console and Desktop if There is an Ongoing Direct RDP Session

Privileged Account Manager now audits sessions in VM console and desktop. (Bug 1076330)

Users Elevated as Administrator Can Kill the unifid.exe Process

You can no longer kill the unifid.exe process since it is now a protected process. However, you must define group policies to ensure that the process cannot be stopped. (Bug 1072695)

Direct RDP Requires You to Add an Account Domain with Submit User as the Credential

Issue: When you add an account domain, for Direct RDP, you must add a credential named Submit User. (Bug 1074511)

Fix: To simplify the process of rule creation, creating an account domain and a credential named Submit User are now optional. Therefore, when you modify a rule:

Video Capture options are now always displayed when Session Capture is On regardless of the Account Domain selection.
Leave Account Domain and Credentials blank.
Select Submit User for Run User and Submit Host for Run Host.

Package Updates Fail When Updating from Novell Update Server

Issue: For package updates from Novell Update Server, when you click Update for Privileged Account Manager 3.1 or lower version packages, Package Manager does not update packages even though it indicates that the packages are added in the user interface. (Bug 1075827)

Fix: Package Manager now updates packages successfully.

Privileged Account Manager Sends Events Only from the Primary Audit Manager

Issue: Privileged Account Manager does not send events from all audit zones to the Syslog server. It sends events only from the Audit Manager that has the primary Syslog Emitter. (Bug 1060383)

Fix: To send events from all audit zones:

Install the local Audit Manager and the Syslog Emitter in the same Privileged Account Manager server.
Ensure that each audit zone has at least one Syslog Emitter but not more than one to avoid duplicate entries.
In Reporting Console > Syslog Settings, select Use Audit Zones.

SQL Server Management Studio 2008 Does Not Connect to SQL Server 2008

To fix this issue, upgrade Privileged Account Manager to version 3.2.0.2 or later. (Bug 1059043)

2.0 System Requirements

For information about hardware requirements, supported operating systems and browsers, and software requirements, see Installation Requirements in the NetIQ Privileged Account Manager 3.2 Installation Guide.

3.0 Installing the Patch Update

Before installing this patch update, ensure the following:

Privileged Account Manager must be on version 3.2 or later. If you want to install this patch update on versions prior to 3.2, you must first upgrade to 3.2 and then install this patch update. For more information about upgrading to Privileged Account Manager 3.2, see Upgrading NetIQ Privileged Account Manager in the NetIQ Privileged Account Manager 3.2 Installation Guide.
Windows Server 2008 R2 must contain the security update 3033929 or any update that supersedes it. This security update is required to support SHA-2 signing and verification. For more information about the security update, see Rexec package offline after updating to 3.2.0.1 on Windows 2008 R2.
There are no active Windows sessions monitored by Privileged Account Manager since this patch update includes enhancements to video settings.

The packages updated in this patch update are:

Command Control Console
Agent Console
Reporting Console
Package Management Console
Command Control Manager
Audit Manager
Access Dashboard Console
Framework Patch
Command Control Agent
Distribution Agent
SSH Relay Agent
Syslog Emitter

Installing the patch update includes publishing the packages on the Package Manager and installing the published packages.

3.1 Publishing the Packages on the Package Manager

You can publish the packages on the package manager in the following ways:

By configuring your system to use the NetIQ Customer Center (NCC) and use the Package Manager to distribute the packages. See Using Package Manager with NCC.
Download the patch update from the download site, install it on a local system, then use the Package Manager to distribute the packages. See Using Package Manager with a Local Server.

Using Package Manager with NCC

Configure the Package Manager by using the Novell Update Server:
1. Log in to the Administration console.
2. Click Package Manager > Settings.
3. From the drop-down, select Novell Update Server.
4. Configure the following fields:
  
  User name: Specify the user name that allows you to log in to the NetIQ Customer Center.
  
  Password: Specify the password that is associated with this account.
5. To view the update server information, select Advanced Settings.
  - Select the Packages checkbox.
  - Ensure that https is selected in the drop-down list.
  - Specify the entire URL for download as follows:
    
    nu.novell.com/PUM/packages
  - Ensure that the port number is 443.
  - Leave the last text field blank since /PUM/Packages is already added in the previous text field.
6. Click Finish.
(Conditional) Configure the Package Manager by using the Local Package Manager:
1. Log in to the Administration console.
2. Click Package Manager > Settings.
3. From the drop-down, select Local Package Manager.
4. Fill in the following fields:
  
  Host name: Specify the DNS name of the host.
  
  Port: Specify the communication port. The default port is 29120.
  
  The Local Package Manager is a Framework host configured to store the packages.
(Conditional) If you do not have the Framework patch loaded in your Package Manager:
1. Click Package Manager on the home page of the console, then click Add Packages.
2. Configure the Package Filter to display the packages you need.
  
  Platform: Select required platforms. Make sure you select Cross Platform, which displays the console packages that run on all platforms.
  
  Types: Select at least Console, Module, and Patch.
  
  Components: Select all of them: Command Control, Framework, and Miscellaneous.
3. Select all the packages that are listed. Make sure you select the Framework Patch.
4. Click Next, then click Finish when the packages have been successfully downloaded.
5. To ensure that all packages are up-to-date, click Check for Updates.
6. Select any packages that are listed.
7. Click Next, then click Finish when the packages have been successfully downloaded.
Load the updates:
1. In the Package Manager page, click Check for Updates.
2. If updates are listed, select the packages, then click Next.
3. After the patch update is loaded, click Finish.
To push the packages to your host machines, continue with Section 3.2, Installing the Packages on Host Machines.

Using Package Manager with a Local Server

Download the patch update manually:
1. On the NetIQ Downloads site, select the Basic Search tab.
2. On the right pane, select Search Patches.
3. On the Patch Finder page, select Privileged User Manager from the list of products.
4. Click Search, then click Privileged Account Manager 3.2.
  
  This displays the current patch update.
5. Download Privileged Account Manager 3.2 Patch Update 4.
Extract and publish packages into the Framework:
1. Copy the netiq-npam-packages-3.2.0.4.tar.gz file to any of the Privileged Account Manager machines.
2. Extract netiq-npam-packages-3.2.0.4.tar.gz into a temporary location, for example, /tmp/framework/ directory.
```
tar -xvf netiq-npam-packages-3.2.0.4.tar.gz 
```
3. Use the following command to publish the packages to the Package Manager:
  
  Replace <admin> with the name of your admin user.
  
  For Linux and UNIX platforms:
```
/opt/netiq/npum/sbin/unifi -u <admin> distrib publish -d /tmp/framework
```
  For Windows platforms:
```
c:\Program Files\netiq\npum\bin\unifi -u <admin> distrib publish -d c:\tmp\framework
```
4. When prompted, enter the name and password for the administrator.
To push the packages to your host machines, continue with Section 3.2, Installing the Packages on Host Machines.

3.2 Installing the Packages on Host Machines

Before installing the patch update, disconnect all the Privileged Account Manager sessions to the host on which you are installing this patch.

You can install the updated packages on all the hosts or selected hosts in the following ways:

Installing the Packages Through Command Line

You can install the packages on a Windows or LINUX/UNIX through command line. For more information about the commands for installing the updated packages, see Upgrade and Rollback Packages section in the NetIQ Privileged Account Manager 3.2 Administration Guide.

Installing the Packages Through Administration Console

When you are installing the packages through the Administration Console, you can create a backup of the existing packages that you are replacing. To create the backup, you need to leave the Create backup option enabled when installing the patch update. Then, if you want to remove the update, you can use the Rollback Packages option.

When you are installing the packages through the Administration Console, you must first install the Framework Patch (spf) and then install other updated packages. Thus, these updated packages are listed in the Host Console only after installing the Framework patch.

To install the packages, perform the following:

Log in to the Framework Manager console.
(Conditional) If you want to install the patch update on all the hosts, perform the following:
1. On the Home page of the console, click Hosts.
2. Select the root domain.
3. In the left pane, click Update Domain Packages.
4. Select the latest Framework Patch (spf), then click Next.
5. In the left pane, click Update Domain Packages.
6. Select all the listed packages, then click Next.
7. Click Finish.
(Conditional) If you want to install the patch update on selected hosts, perform the following:
1. On the Home page of the console, click Hosts.
2. Select the host on which you want to install this patch.
3. In the left pane, click Update Packages.
4. Select the latest Framework Patch (spf), then click Next.
5. In the left pane, click Update Packages.
6. Select all the listed packages, then click Next.
7. Click Finish.

4.0 Known Issues

NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. The following issues are currently being researched. If you need further assistance with any issue, please contact Technical Support.

4.1 Moving Multiple Objects Does Not Work

Issue: Selecting and moving multiple objects by using the Shift/ Ctrl key does not work.

Workaround: To move multiple objects, you can use shift + select the required objects, or use Select All. (Bug 915307)

4.2 The Run as privileged user Option Is Not Displayed on a Windows 2012 Server

Issue: When you right-click Start on a Windows 2012 server, the Run as privileged user option does not get displayed. (Bug 901032)

Workaround: To workaround this issue, right-click an application in the folder where the application is installed to execute Run as privileged user.

4.3 The Command Control Objects Are Not Displayed When Large Number of Objects Are Added Simultaneously

Issue: When Command Control Objects are added simultaneously in large numbers, the objects do not appear in the console. This is an intermittent behavior. (Bug 908307)

Workaround: No Workaround.

4.4 The Unregistered Hosts List Is Not Displayed

Issue: In the Administration console, when you search for unregistered hosts by clicking Hosts > List Unregistered Hosts > IP Range, the Failed to list unregistered agents error is displayed. (Bug 832747)

Workaround: Ensure that when you install Agents, you register it with the Manager for Privileged Account Manager.

4.5 The Changes to the Syslog Settings Do Not Get Applied

Issue: In the Reporting console, when you save the changes to Syslog settings, such as select > SSL, or Allow Persistent Connections, the changes are not applied. (Bug 895993)

Workaround: To workaround this issue, restart Privileged Account Manager.

4.6 Cannot Uninstall Privileged Account Manager 3.2 through Windows Add/Remove Programs

Issue: Uninstalling Privileged Account Manager 3.2 through Windows Add/Remove Programs displays an error. This issue occurs only when the Privileged Account Manager is upgraded to 3.2 using Privileged Account Manager 3.2 installer. (Bug 1029461)

Workaround: Uninstall Privileged Account Manager through command line or Privileged Account Manager 3.2 installer.

4.7 NPAM Service Commands Do Not Work in SUSE Linux Enterprise Server 12 or Later

Issue: The NPAM service commands such as start, stop, restart and status does not work in SUSE Linux Enterprise Server 12 or later. (Bug 1041284)

Workaround: To workaround this issue, perform one of the following:

Reboot the system using the following command:

reboot

(or)

shutdown -r now
Kill and restart the NPAM process using the following command:

pkill unifid

/etc/init.d/npum start

After performing one of the preceding steps, you can verify the NPAM process status by executing the following command:

/etc/init.d/npum status

4.8 Package Update Fails with an Error in Windows Client Operating System

Issue: Package update in Windows 7, 8.1, or 10 fails with the message Failed to copy PUMCredProv.dll. Ensure LogonUI.exe process is not running on the target host and try again. (Bug 1072645)

Workaround: Perform the following on all the hosts in which you are updating the packages:

Disconnect all the RDP sessions to the host.
Log in to the console of the host.
Continue with the steps in the Section 3.2, Installing the Packages on Host Machines.

4.9 Performance Drop in Privileged Account Manager Monitored Windows System

Issue: System performance of Privileged Account Manager monitored Windows machine is slow when the video fps value is set to 10. This is apparent on Windows machine having a single CPU. (Bug 1074472)

Workaround: Click Command Control > Video Settings and set the value of Video fps to 5 or lower.

5.0 Contact Information

Our goal is to provide documentation that meets your needs. If you have suggestions for improvements, please email Documentation-Feedback@netiq.com. We value your input and look forward to hearing from you.

For detailed contact information, see the Support Contact Information website.

For general corporate and product information, see the NetIQ Corporate website.

For interactive conversations with your peers and NetIQ experts, become an active member of our community. The NetIQ online community provides product information, useful links to helpful resources, blogs, and social media channels.

6.0 Legal Notice

For information about legal notices, trademarks, disclaimers, warranties, export and other use restrictions, U.S. Government rights, patent policy, and FIPS compliance, see https://www.netiq.com/company/legal/.