7.1 Understanding Data Types

Table 7-1 lists the types of data available in reports and the tool in which it appears.

Table 7-1 SLA Reporting Options

Data

Reports

Operations Center Tools

Compliance (health)

SLA Status Report

SLA Compliance Report

Dashboard

Dashboard

Breaches

SLA Compliance Report

Alarms View

Alarms Portlet

Dashboard

Console

Dashboard

Availability

SLA Status Report

SLA Compliance Report

Dashboard

Dashboard

Downtime

SLA Status Report

SLA Compliance Report

Dashboard

Dashboard

Outages

SLA Compliance Report

Alarms View

Alarms Portlet

Dashboard

Console

Dashboard

Key metric

SLA Status Report

SLA Compliance Report

Dashboard

Dashboard

Element and SLA status data is also available in the Operations Center dashboard. For more information, see Section 6.0, Monitoring.

Charts containing SLA data can also be built in the Operations Center dashboard and used as a different way to visual the data. Figure 7-1 shows a created SLA status dashboard:

Figure 7-1 SLA Status Dashboard

This chart as well as other types of charts are available in the Operations Center dashboard using the Chart Builder portlet. For more information, see the Operations Center Dashboard Guide.

Performance information is also available in the Operations Center console and dashboard. For more information, see Section 9.0, Analyzing Performance.