Table 7-1 lists the types of data available in reports and the tool in which it appears.
Table 7-1 SLA Reporting Options
Data |
Reports |
Operations Center Tools |
---|---|---|
Compliance (health) |
SLA Status Report SLA Compliance Report |
Dashboard Dashboard |
Breaches |
SLA Compliance Report Alarms View Alarms Portlet |
Dashboard Console Dashboard |
Availability |
SLA Status Report SLA Compliance Report |
Dashboard Dashboard |
Downtime |
SLA Status Report SLA Compliance Report |
Dashboard Dashboard |
Outages |
SLA Compliance Report Alarms View Alarms Portlet |
Dashboard Console Dashboard |
Key metric |
SLA Status Report SLA Compliance Report |
Dashboard Dashboard |
Element and SLA status data is also available in the Operations Center dashboard. For more information, see Section 6.0, Monitoring.
Charts containing SLA data can also be built in the Operations Center dashboard and used as a different way to visual the data. Figure 7-1 shows a created SLA status dashboard:
Figure 7-1 SLA Status Dashboard
This chart as well as other types of charts are available in the Operations Center dashboard using the Chart Builder portlet. For more information, see the Operations Center Dashboard Guide.
Performance information is also available in the Operations Center console and dashboard. For more information, see Section 9.0, Analyzing Performance.