B.2 Understanding Alarm View Menus

In the Alarms view, access menu options using the menu bar or by right-click an alarm. The menu options vary, depending on the adapter associated with the alarm. Table B-4 summarizes the menu options and lists the adapters for which the options are available.

Table B-4 Alarm View Menus

Option

Description

Adapters

Accept Responsibility

Assigns responsibility for the alarm to you. For information on assigning alarms, see Section 7.7.5, Assigning Alarms.

  • BMC PATROL Enterprise Manager (PEM)

Acknowledge

Indicates that the alarm has been reviewed. For more information, see Section 7.7.4, Acknowledging Alarms.

  • BMC PATROL

  • HP OpenView Network Node Manager

  • HP OpenView Operations for UNIX

  • IBM Micromuse Netcool

  • NetIQ AppManager

  • Tivoli Enterprise Console (T/EC) and T/EC+

  • Tivoli NetView

Add Annotation

Provides a field for entering information about the alarm. Used to document actions and read through previous actions.

  • HP OpenView Operations for UNIX

Add Comment

Provides a field for entering information about the alarm. Used to document actions and read through previous actions. To view diary comments, open the Comments property page.

  • BMC PATROL Enterprise Manager (PEM)

  • NetIQ AppManager

Add Diary

Provides a field for entering information about the alarm. Document actions and read through previous actions. To view diary entries, open the Diary property page.

  • BMC PATROL

Assign

Assigns responsibility for the alarm to a selected user. For more information, see Section 7.7.5, Assigning Alarms.

  • BMC PATROL Enterprise Manager (PEM)

  • IBM Micromuse Netcool

  • Operations Center Event Manager

Assign and Close

Assigns the alarm to you, then closes it.

  • BMC PATROL Enterprise Manager (PEM)

Claim Responsibility

Assigns responsibility for the alarm to you. For information on assigning alarms, see Section 7.7.5, Assigning Alarms.

  • Operations Center Event Manager

Clear

Removes the alarm from the Alarms view. For more information, see Section 7.7.6, Clearing Alarms.

  • BMC PATROL Enterprise Manager (PEM)

  • Computer Associates Spectrum

  • HP OpenView Network Node Manager

  • IBM Micromuse Netcool

  • Operations Center Event Manager

  • Tivoli NetView

Close

Changes the alarm status from Open or Acknowledged to Close, then removes it from the Alarms view.

  • BMC PATROL

  • NetIQ AppManager

  • Tivoli Enterprise Console (T/EC) and T/EC+

DeAssign (reject) Responsibility

Removes the alarm assignment from the user selected by the Assign or Accept Responsibility option. The alarm can be reassigned.

  • BMC PATROL Enterprise Manager (PEM)

Decrease Severity

Changes the alarm status to next lowest severity level. For example, a MAJOR alarm changes to a MINOR alarm. There is no change for an element in an OK state.

  • HP OpenView Network Node Manager

  • Tivoli NetView

Delete

Permanently removes the alarm from Operations Center.

  • BMC PATROL

Disown

Removes ownership from the alarm.

  • HP OpenView Operations for UNIX

Escalate

Forwards the alarm to the ITO escalation server.

  • HP OpenView Operations for UNIX

Group Assign

Assigns the alarm to the Public or System group.

  • IBM Micromuse Netcool

Increase Severity

Changes the alarm status to the next highest severity level. For example, a MAJOR alarm changes to a CRITICAL alarm. There is no change for an in CRITICAL condition.

  • HP OpenView Network Node Manager

  • Tivoli NetView

Journal

Provides a field for entering information about the alarm. Document actions and read through previous actions. To view the journal, open the alarm Journal property page.

  • IBM Micromuse Netcool

Own

Claims ownership of the alarm.

  • HP OpenView Operations for UNIX

Print

Prints all alarms in the Alarms view.

  • BMC PATROL

  • BMC PATROL Enterprise Manager (PEM)

  • Computer Associates Spectrum

  • Computer Associates Unicenter NSM

  • HP OpenView Network Node Manager

  • HP OpenView Operations for UNIX

  • IBM Micromuse Netcool

  • Operations Center Event Manager

  • NetIQ AppManager

  • Tivoli Enterprise Console (T/EC) and T/EC+

  • Tivoli NetView

Prioritize

Clears the alarm or changes its severity.

  • IBM Micromuse Netcool

Properties

Opens the alarm property pages.

  • BMC PATROL

  • BMC PATROL Enterprise Manager (PEM)

  • Computer Associates Spectrum

  • Computer Associates Unicenter NSM

  • HP OpenView Network Node Manager

  • HP OpenView Operations for UNIX

  • IBM Micromuse Netcool

  • Operations Center Event Manager

  • NetIQ AppManager

  • Tivoli Enterprise Console (T/EC) and T/EC+

  • Tivoli NetView

Show Annotation

Displays text added using the Add Annotation option.

  • HP OpenView Operations for UNIX

Start Automatic Action

Starts an action if an automatic action was configured for an alarm.

  • HP OpenView Operations for UNIX

Start Operator Action

Initiates an action to resolve an event that triggered an alarm. The Start Operator Action option displays in the menu only after configuring an operatorinitiated action for the alarm.

  • HP OpenView Operations for UNIX

Supervisor

Provides a submenu of options for users with Supervisor privileges:

  • Acknowledge: Indicates that the alarm has been reviewed. For more information, see Section 7.7.4, Acknowledging Alarms.

  • Close: Changes the alarm status from Open or Acknowledged to Close, then removes it from the Alarms view.

  • DeAcknowledge: Reverses the Acknowledge option.

  • Deassign: Removes alarm assignment from the user selected by the Assign or Accept Responsibility option. Leaves the alarm status Open. The alarm can be reassigned.

  • BMC PATROL Enterprise Manager (PEM)

Suppress

Changes the alarm status to Suppressed and does not use the alarm severity to populate elements higher in the hierarchy. Often used by administrators who need additional time to troubleshoot issues related to an alarm.

Alarms stay Suppressed until (a) the operator closes the alarm, (b) the alarm severity changes to OK, (c) the timer expires (see the Operations Center 5.6 Adapter and Integration Guide), or (d) the operator unsuppresses the alarm with the Unsuppress Alarm right-click menu option.

  • Tivoli Enterprise Console (T/EC) and T/EC+

Take Ownership

Assigns responsibility for the alarm to you. For more information, see Section 7.7.5, Assigning Alarms.

  • IBM Micromuse Netcool

Unacknowledge

Reverses the Acknowledge option.

  • HP OpenView Network Node Manager

  • Tivoli NetView