Typically, reports include data from the local Operations Center server. The Remote SLA Reporting function can consolidate reporting on SLAs stored on multiple servers. Locally view SLA data from remote servers, as well as configure reports that include SLA data from remote servers and the local server.
The ability to access and use remote SLA data locally makes it possible to have multiple data warehouses for performance reasons and avoid redundant data storage by not requiring all SLA data to be stored in a single, centralized database.
The Remote SLA Reporting function enables managing data for multiple customers, both internal and external, on multiple servers in possibly varied locations while providing a mechanism to consolidate all the data for reporting purposes. You are able to set security permissions.
Consider the example of a company that uses two Operations Center server with SLM to monitor internal IT services both for their own internal IT and for a remote customer site. A single IT manager is responsible for all the IT services at both sites where each have specific Service Level Agreements (SLAs). So he wants to be able to open his dashboard connected to his local Operations Center server and view a report that contains information related to compliance on all SLAs, both those stored locally and those stored remotely. The Remote SLA Reporting function allows creating such a report for that manager’s dashboard.
To use the Remote SLA Reporting function, first configure the remote SLA data so it can be viewed in the Operations Center console, then generate reports on the remote SLA data by using the reports in the Operations Center dashboard.