This section provides details on hardware requirements and information on specific operating systems, client platforms, databases and third-party applications and tools that are supported for use with Operations Center.
Performance will vary based on the configuration and data of your implementation, including but not limited to:
hardware, database selection and configuration, management systems and integrations
rate, volume and size of events and data stored
custom scripts, integrations, operations, and user-applied changes
size and complexity of service views
complexity of SLA definitions and Dashboard views
Contact Consulting for assistance with planning your implementation.
Novell provides various levels of support for specific versions of operating systems, client platforms, and databases; as well as for integrations to third-party management systems, discovery tools and trouble ticket systems:
Tier 1 (Certified): Novell certifies the use of and supports all operating systems, databases, hardware, and third-party integrations as specified.
Tier 2 (Best Level): Novell provides a best level effort of support for:
The next newest version of Tier 1 supported operating systems, client platforms, databases, and third-party integrations.
The previous version of Tier 1 supported operating systems, client platforms, databases, and third-party integrations.
If Support is unable to resolve an issue in a reasonable amount of time as determined by Support, you must migrate to a Tier 1 certified version or work with Consulting.
Tier 3 (Community-Driven): Novell does not provide support for:
Any integrations not provided as a part of the official Operations Center product release. This includes any adapters or integrations built by customers, Consulting, or Novell partners.
Review the following sections for information on the supported software and hardware: