4.8 Managing Mobile Devices

Administrators who have the Device Administrator role can manage and unregister user devices in the appliance administration console. So, if a registered mobile device is lost or stolen, or an employee leaves the company, you can ensure that unauthorized users cannot access corporate resources.

Users can also unregister their own mobile devices, either from their device or from the administration console. A mobile device that has previously been unregistered can be reregistered by the same user. However, for a different user to use the unregistered mobile device, the user must delete and reinstall the MobileAccess app on the device before reregistering the device.

Use the information in the following sections to help you manage mobile devices:

4.8.1 Unregistering Mobile Devices from the Administration Console

The Devices page lists the devices for the logged-in user by default. If you are logged in with an account that has the Device Administrator role assigned, you have the option to search for and unregister devices that are registered to other users. If you log in with a regular user account, you can view and manage only your own registered devices.

To unregister mobile devices from the administration console as a Device Administrator user:

  1. Log in to the Admin page of the console at https://appliance_dns_name/appliance/index.html.

  2. Click Devices at the top of the page.

  3. (Conditional) If you want to search for the devices belonging to a particular user, enter the user name in the User field.

  4. Click the trash can icon next to the device you want to unregister, then click OK on the confirmation message.

To unregister mobile devices from the Devices page as a regular user:

  1. Browse to https://appliance_dns_name/appliance/Devices.html.

  2. Enter your login credentials when prompted.

  3. Click the trash can icon next to the device you want to unregister, then click OK on the confirmation message.

Once a mobile device has been unregistered, the device can be registered to a new user. However, the MobileAccess app on the device must first be deleted and reinstalled. For more information, see Section 4.8.3, Deleting and Reinstalling the MobileAccess App on a Device.

4.8.2 Unregistering a Mobile Device from the Device

Users who have previously registered a mobile device can unregister the device if necessary.

To unregister a mobile device from the device:

  1. The user launches the MobileAccess app on the device.

  2. (Conditional) If a PIN has been set up, the user enters the correct PIN when prompted.

  3. The user taps the Settings option at the bottom of the application.

  4. The user taps the Unregister button.

    The device is now unregistered.

  5. (Conditional) If the device is going to be reregistered to a different user, the user should clear browser cookies on the device before the device is reregistered.

NOTE:Users can uninstall the MobileAccess app on a mobile device once the device has been unregistered. However, if the MobileAccess app is uninstalled without the device first being unregistered, the device continues to appear on the Devices page of the administration console. The administrator or user can delete the device from the Devices page.

4.8.3 Deleting and Reinstalling the MobileAccess App on a Device

Once a mobile device has been unregistered, the MobileAccess app on the device must be deleted and reinstalled before a different user can reregister the device.

  1. Follow Apple’s instructions to uninstall the MobileAccess app at the following web page:

    http://www.apple.com/support/iphone/assistant/application/#section_5

  2. Reinstall the MobileAccess app. For more information, see Section 4.5, Installing MobileAccess on a Mobile Device.