The connector for ServiceNow provides automated provisioning of user accounts from the identity sources to ServiceNow. The connector also provides federated single sign-on access to ServiceNow with SAML 2.0 through CloudAccess. The connector allows CloudAccess to authenticate a user against your identity sources and to share this authentication with ServiceNow to establish the user’s session.
CloudAccess includes this connector for ServiceNow with the appliance. The connector is located on the Applications palette of the Admin page.
NOTE:The Application Connector Catalog also includes an SSO-only connector for ServiceNow that does not provision users. For more information, see Section 13.0, Single Sign-On Connectors.
Use the information in the following sections to configure a connector for ServiceNow: