The connector for ServiceNow supports account provisioning only for users in Active Directory, eDirectory, and JDBC identity sources. For more information, see Section 2.4.1, Requirements for Provisioning.
Verify that you meet the following requirements before you configure the connector for ServiceNow:
An understanding of identity federation using the SAML 2.0 protocol.
For more information about SAML, see the OASIS website.
Administrator access to the ServiceNow account. An understanding of ServiceNow and its account management tools are presumed.
The instance administrator username and password for the ServiceNow instance you want to manage.
The location in the ServiceNow administration console where you will configure the SAML 2.0 federation for CloudAccess.
When you configure the connector, the Federation Instructions provide the information that you will need to set up the federation in ServiceNow for CloudAccess. This information includes the metadata specific to the appliance, a signing certificate for the appliance, and the field values to use.
The metadata file from ServiceNow.
You generate and download this file after you configure SAML 2.0 federation for CloudAccess in ServiceNow.
Minimum attributes populated in the identity source.
For more information, see Configuring LDAP and JDBC Identity Sources
in the CloudAccess Installation and Configuration Guide.