By default, the connector for ServiceNow includes a single appmark that is configured for the user’s landing page. You can configure the appmark for the desktop browser and supported mobile devices. You can modify this default appmark or create additional appmarks as needed.
NOTE: The ServiceNow native mobile app is not currently supported. Mobile access to ServiceNow is available only through a browser.
Appmarks that are then mapped in Policy Mapping appear on the landing page and, if configured, in the MobileAccess app for entitled users. For more information, see Section 5.0, Configuring Appmarks for Connectors.
CloudAccess automatically updates users’ ServiceNow user types when their policy mapping changes. ServiceNow updates the user to the new user type only if licenses are available. The connector driver log shows errors if licenses are not available.