3.5 Upgrading Agent Components on the Local Computer

This section describes the steps required to upgrade agent components on the local computer.

To upgrade agent components on the local computer:

  1. Ensure that the upgrade of the QDB and management servers with which the agent communicates completed successfully.

  2. Start the upgrade and generate a pre-installation check report.

    For more information about generating the report, see Section 1.10, Starting an Upgrade and Generating a Pre-Installation Check Report.

  3. Complete the agent setup program.

After you successfully upgrade agent components, to ensure that you have the latest AM Health Knowledge Scripts for health monitoring in Control Center, install the latest AppManager for Self Monitoring (AM Health) module on the primary QDB computer. For more information about upgrading the module, see Section 3.5.1, Upgrading the AM Health Module. For more information about using Control Center to monitor the health of your AppManager components, see the Control Center User Guide for AppManager, available on the AppManager Documentation page.

If you previously used Performance Monitor to monitor the operational health and performance of the agent, you must manually update the performance counters after the upgrade. For more information about manually updating the counters, see Section 3.5.2, Updating Agent Performance Counters.

3.5.1 Upgrading the AM Health Module

After you successfully upgrade agent components, upgrade the AM Health module on the primary QDB computer and then run the Discovery_AMHealth Knowledge Script to prepare AppManager components for health monitoring in Control Center.

To upgrade the AM Health module and prepare components for health monitoring:

  1. From the location where you extracted the installation package, navigate to the Setup\Setup Files folder and run AM70-AMHealth-8.2.x.0.msi.

  2. Select Install Knowledge Scripts to install the repository components, including the Knowledge Scripts.

  3. Specify the SQL Server name of the server hosting the primary QDB, as well as the case-sensitive QDB name.

  4. After Control Center replicates the Knowledge Scripts to non-primary QDBs, run the Discovery_AMHealth Knowledge Script on all agent computers.

3.5.2 Updating Agent Performance Counters

The setup program does not update performance counters. To continue using the counters, you must manually update them.

To update the agent performance counters:

  1. Open a Command Prompt and change directory to the Windows\System32 (for 32-bit operating systems) or Windows\SysWOW64 (for 64-bit operating systems) folder.

  2. Type the following command and press Enter:

    regedt32.exe /S "installation_drive_and_folder\AppManager\bin\mccnt.reg"

    For example:

    regedt32.exe /S "C:\Program Files (x86)\NetIQ\AppManager\bin\mccnt.reg"

  3. Type the following command and press Enter:

    lodctr.exe "installation_drive_and_folder\AppManager\bin\mccnt.ini"

    For example:

    lodctr.exe "C:\Program Files (x86)\NetIQ\AppManager\bin\mccnt.ini"

On 64-bit operating systems, to view the counters, you must open Performance Monitor from the Windows\SysWOW64 folder.