The Event Properties window includes more information (such as when the event first occurred and the user running the job) than the summary information in the view pane. You can also change the status of events in the Event Properties window.
To view the details of an event:
In the Enterprise Layout view of the Navigation pane, select the appropriate Events view.
In the view pane, select the parent or child event you want to investigate.
In the Tasks pane, click Event Properties.
To browse through event details for other events, click Previous or Next. If you selected a parent event, this selects the previous or next parent. If you selected a child event, this selects the previous or next child event for the same parent event.
Depending on the Knowledge Script and the event, Control Center might include additional tabs to display more information.
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For information about... |
See... |
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Viewing event details (Details tab) |
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Viewing event actions (Action tab) |
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Viewing event comments (Comments tab) |
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Adding comments to an event (Comments tab) |
(Optional) To acknowledge and close events, select the corresponding option. Closing an event automatically acknowledges it. After you close an event, you can delete it.
After you finish viewing event properties and acknowledging or closing events, click OK.
AppManager records detailed information about what Knowledge Scripts are monitoring in your environment and the conditions that triggered each event. For example, event details for the NT_MemByProcess Knowledge script include the process name and ID of each process as well as the amount of memory utilized. If you enabled delta discovery, discovery Knowledge Scripts record any discovered objects that have changed, the type of change (Add, Delete, Update), and any old and new values.
To view event details:
In the Enterprise Layout view of the Navigation pane, select the appropriate Events view.
In the view pane, select the parent or child event you want to investigate.
In the Tasks pane, click Event Properties.
Select the Details tab to view any detailed information for the event.
To browse through event details for other events, click Previous or Next. If you selected a parent event, this selects the previous or next parent. If you selected a child event, this selects the previous or next child event for the same parent event.
When AppManager detects events, Knowledge Scripts can initiate a variety of actions, such as sending a page or e-mail, running an external program, or sending an SNMP trap.
If you defined an action for a Knowledge Script job and AppManager performed the action, the Event Properties window includes an Action tab, which tells you the results of the action, the script that was run, and the time AppManager performed the action.
To view information about event actions:
In the Enterprise Layout view of the Navigation pane, select the appropriate Events view.
In the view pane, select the child event you want to investigate (the Action tab is only available for child events).
In the Tasks pane, click Event Properties.
Select the Action tab to view any action status information for the event.
To browse through event details for other events, click Previous or Next. If you selected a parent event, this selects the previous or next parent. If you selected a child event, this selects the previous or next child event for the same parent event.
Console operators and administrators add event comments, which usually include information about what caused the event or how it was resolved. An event comment can include a hypertext link, and you can click the link to jump to the corresponding URL.
NOTE:If you configured an AppManager report Knowledge Script to raise an event upon successful completion, the event comment can include a hyperlink to the actual report. For information about how to configure report script event comments to include a hyperlink to the actual report, see Section 10.0, Running Reports.
To view a comment:
In the Enterprise Layout view of the Navigation pane, select the appropriate Events view.
In the view pane, select the parent or child event you want to investigate.
In the Tasks pane, click Event Properties.
Click the Comments tab.
To browse through event details for other events, click Previous or Next. If you selected a parent event, this selects the previous or next parent. If you selected a child event, this selects the previous or next child event for the same parent event.