4.1 Upgrading Advanced Authentication Appliance

You can upgrade your appliance using the Product Upgrade option.

The Product Upgrade option is displayed only when you can use it to upgrade the service hosted on your appliance.

NOTE:The recommended upgrade sequence is the upgrade of Advanced Authentication servers, followed by plug-ins and Client components. Any change in the upgrade sequence is not supported.

To upgrade Advanced Authentication Appliance, perform the following steps:

  1. Create snapshots for all Advanced Authentication servers.

  2. Click the Online Update tab and apply all updates.

    You can also apply the updates offline if there is no internet connection. For more information, see Performing the Offline Updates.

  3. Click the Product Upgrades tab and upgrade the appliance.

  4. Restart the server to complete the update.

    It may take up to 10 minutes to get the required services started.

  5. Log in to the Advanced Authentication Administration portal on the upgraded server.

  6. Click Cluster > Conflicts to resolve the conflicts.

  7. In the minimal time frame, repeat steps Step 3 to Step 6 for the servers in the following order:

    1. DB Servers of the primary site.

    2. Master Servers of the other sites.

    3. DB Servers of the other sites.

  8. Repeat steps Step 3 to Step 5 for web servers.

NOTE:You cannot upgrade directly from version 6.1 to 6.3. You must first upgrade from version 6.1 to 6.2 and then upgrade from version 6.2 to 6.3.

For upgrading from Advanced Authentication 6.1 to 6.2, see Upgrading Advanced Authentication Appliance 6.1 to 6.2.