AppManager for Avaya (Heritage-Nortel) Communication Server 1000 (Avaya CS1000) helps you gain access to CS1000 data and then analyze and manage that data. The AppManager for CS1000 solution minimizes the cost of maintaining CS1000 services and functions, aids in capacity planning, and can prevent downtime.
Note The AppManager for Avaya CS1000 module displays the previous name, Nortel CS1000, in several places.
This release improves usability and resolves previous issues. Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure that our products meet all your needs. You can post feedback in the AppManager forum on NetIQ Communities, our online community that also includes product information, blogs, and links to helpful resources.
The documentation for this product is available on the NetIQ Web site in HTML and PDF formats on a page that does not require you to log in. If you have suggestions for documentation improvements, click comment on this topic at the bottom of any page in the HTML version of the documentation posted at the AppManager Modules page. To download this product, see the AppManager Module Upgrades & Trials Web site.
This release of AppManager for Avaya CS1000 provides the following enhancement:
Support for Microsoft Windows Server 2016: This release supports Windows Server 2016. For more information, see the System Requirements.
This release of AppManager for Avaya CS1000 resolves the following issues:
BMZ objects are not discovered: The BMZ_CallQuality jobs failed because the BMZ objects were not discovered. In this release, the issue is fixed. (ENG344059)
NortelCS1000_HealthCheck fails with a SNMP error: The HealthCheck jobs failed because the devices did not respond to SNMP even though the devices were running. In this release, the issue is fixed. (ENG340954 and ENG343712)
Few exceptions for NortelCS1000_Alarms are not handled properly: Few exceptions for the NortelCS1000_Alarms jobs were not handled properly. In this release, the issue is fixed. (ENG342636)
To get the updates provided in this release, you must install the module to the AppManager repository (QDB) and on the agent computer, and then propagate changes to any running jobs for the Knowledge Scripts that were updated in this release. AppManager 7.x does not automatically update renamed or copied Knowledge Scripts. For more information, see the “Upgrading Knowledge Script Jobs” section in the management guide.
This release of AppManager for Avaya (Heritage-Nortel) Communication Server 1000 replaces all Previous Releases.
For the most recently updated list of supported application versions, see the AppManager Supported Products page. Unless noted otherwise, this module supports all updates, hotfixes, and service packs for the releases listed below.
AppManager for Avaya CS1000 has the following system requirements:
|
Requirement |
Details |
|---|---|
|
NetIQ AppManager installed on the AppManager repository (QDB) computers, on all proxy agent computers, and on all console computers |
8.0.3, 8.2, 9.1, or later. One of the following AppManager agents are required:
The proxy agent computer’s network interface must be on the CS1000 ELAN, not the TLAN. IMPORTANT:If you use NetIQ Vivinet Diagnostics to diagnose VoIP quality problems in your CS1000 environment, the proxy agent computer must have both ELAN and TLAN connectivity. For more information, see the AppManager for Avaya (Heritage-Nortel) Communication Server 1000 Management Guide. |
|
Microsoft Windows operating system on all proxy agent computers |
One of the following:
|
|
AppManager for Microsoft Windows module installed on repository, agent, and console computers |
7.6.170.0 or later. For more information, see the AppManager Module Upgrades & Trials page. |
|
Avaya Communication Server 1000 (CS1000) version 7.65, 7.6, 7.5, 7.0, 6.0, 5.5, 5.0, 4.50, 4.0, or 3.0 installed on the computers you want to monitor |
For version 6.0 systems:
For version 5.5 systems:
For version 5.0 systems:
For version 4.50 systems:
NOTE:You can obtain all patches and software loads from your Avaya support and maintenance provider. |
|
Microsoft Windows SNMP service installed and configured |
Configure AppManager Security Manager as follows:
For more information, see the AppManager for Avaya (Heritage-Nortel) Communication Server 1000 Management Guide. |
|
SL1 Level 1 login ID and password configuration |
For CS1000 version 3.0 only, configure AppManager Security Manager with the SL1 Level 1 login ID and password. For more information, see the AppManager for Avaya (Heritage-Nortel) Communication Server 1000 Management Guide. |
|
PDT password configuration |
For CS1000 version 3.0 only, configure AppManager Security Manager with the PDT password. For more information, see the AppManager for Avaya (Heritage-Nortel) Communication Server 1000 Management Guide. |
|
ELAN IP addresses for all CS1000 devices that you want to monitor |
Provide these addresses when setting up the Discovery_NortelCS Knowledge Script job. To identify the ELAN IP address of the Call Server, issue the following command from Overlay 117: prt elnk. Contact your CS1000 system administrator for the IP addresses of the other devices that you want to monitor. Each additional IP address needs to belong to the same subnet as the IP address of the Call Server. NOTE:Do not use a TLAN IP address in place of an ELAN IP address. |
|
File Transfer Protocol |
Ensure FTP (File Transfer Protocol) works in your environment. Ensure that no firewall prevents FTP from functioning on the ELAN. AppManager for Avaya CS1000 uses FTP to transfer OM reports. For more information, see the AppManager for Avaya (Heritage-Nortel) Communication Server 1000 Management Guide. |
|
AppManager for Network Devices module |
Although the AppManager for Network Devices module is not required, you can greatly enhance your monitoring efforts by using the NetworkDevice scripts to monitor your CS1000 devices. For more information, see the AppManager Module Upgrades & Trials page. |
For more information on configuration, hardware requirements, and supported operating systems and browsers, see the AppManager for Avaya (Heritage-Nortel) Communication Server 1000 Management Guide, included in the download package.
AppManager for Avaya CS1000 includes a managed object, qNortelCSE1Ka4.dll, and Knowledge Scripts to discover and monitor Avaya CS1000 resources. The download package includes this release notes file, a management guide, Help for Knowledge Scripts, and several files that are used during installation:
AM70-NortelCS-7.4.104.0.msi, the module installer.
AM70-NortelCS-7.4.104.0.ini, a configuration file used with the AppManager setup program.
AM70-NortelCS-7.4.104.0.xml, a configuration file used for deploying the module with Control Center. This is the file you check into the Control Center Web Depot.
AM70-NortelCS-7.4.104.0-RepositoryFiles.exe, a compressed file that contains the QDB and console files. You do not need to run this file during installation.
ckNortelCS.exe, the pre-installation check used with the AppManager setup program.
When you download the module, these files are copied by default to the local folder on the download computer. Consider copying these files to the \windows_installation\setup\Setup Files folder on the same distribution computer on which you saved your main AppManager software and documentation. By doing so, you maintain all AppManager software in one location that is easily accessible when you want to add more repositories, management servers, or agents.
Run the module installer to install the module components in the following locations:
On all proxy agent computers to install the agent components
On all console computers to install the Help and console extensions
Run the module installer only once on each of these computers.
You must also install the Knowledge Scripts. When installing to each QDB, select the option to install Knowledge Scripts, and then specify the SQL Server name of the server hosting the QDB, as well as the case-sensitive QDB name.
IMPORTANT:This release provides SQL stored procedures. To ensure module functionality, run the module installer for each QDB attached to Control Center.
Install Knowledge Scripts only once per QDB. The module installer now installs Knowledge Scripts for each module directly into the QDB instead of to the \AppManager\qdb\kp folder as in previous releases.
For more information about installing this module, see the AppManager for Avaya (Heritage-Nortel) Communication Server 1000 Management Guide, included in the download package.
NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. The following issues are currently being researched. If you need further assistance with any issue, please contact Technical Support.
The CallCapacity Knowledge Script does not work on recent versions of Avaya Communication Server 1000. This Knowledge Script does not work on computers running Avaya Communication Server 1000 version 5.5 or later. (ENG264132)
ELAN IP address required for discovery. Although it is possible to discover some CS1000 devices using the TLAN IP address, the Discovery_NortelCS job will not create objects that can be monitored successfully. Always specify ELAN IP addresses, not TLAN IP addresses, when discovering CS1000 devices. For more information, see the Help for the Discovery_NortelCS Knowledge Script. (ENG286390)
No event information if alarm severity is changed. An event for the Alarms Knowledge Script does not include a brief description of the event or recommend any corrective action if you changed the severity of the alarm from its default value.
CallCapacity script returns incorrect data streams from CPPM Call Servers. The CallCapacity Knowledge Script returns incorrect data streams from CPPM Call Servers on CS1000 version 5.0. Avaya has filed CR Q01672353-01 to rectify the problem in a future release.
No phones in Entity MIB after Call Server reboot. The Entity MIB does not contain any IP phones after a Call Server reboot. Although you may have issued the proper Overlay 117 commands prior to discovery, the INV ENTITY SETS ON command does not persist after a Call Server reboot. If your Call Server has rebooted, re-issue the command and rerun Discovery_NortelCS.
SNMP v2 not supported on Call Server 4.50. The Call Server for CS1000 version 4.50 supports only Simple Network Management Protocol (SNMP) version 1.
This release of AppManager for Avaya CS1000 includes enhancements added in previous releases, which were released under the name AppManager for Nortel CS1000.
This release of AppManager for Avaya CS1000 resolved the following issues:
Discovery_NortelCS Knowledge Script fails if you run it on both encrypted and non-encrypted NortelCS MIB files. This release addresses an issue in which the Discovery_NortelCS script failed and generated an event stating that AppManager detected an internal coding bug. This situation occurred when the environment on which you were running this script included both this module and the AppManager for SNMP Traps module, which handle encrypted and unencrypted MIB files differently. With this release, the Discovery_NortelCS script can handle duplicate definitions in encrypted and unencrypted MIBs without failing. (ENG336487)
NortelCS_Alarms Knowledge Script takes too much time to stop. This release addresses an issue in which a NortelCS_Alarms job remained in a state of Pending for an unexpectedly long time before it stopped. With this release, an update to the timeout value for the NortelCS_Alarms script ensures that jobs complete in the expected amount of time. (ENG336956)
This release of AppManager for Avaya CS1000 provided the following enhancement:
Support for Avaya CS1000 version 7.65. You can use this release of AppManager for Avaya CS1000 to monitor Avaya CS1000 version 7.65.
This release resolved the following issue:
Discovery_NortelCS Knowledge Script fails when trying to discover a CS1000 7.65 computer. This release resolves an issue in which the Discovery_NortelCS did not recognize CS1000 7.65 computers as call servers, and discovery failed as a result. With this release, the script successfully discovers 7.65 computers. (ENG334098)
This release provided the following enhancements:
Support for Windows Server 2012 and Windows 8. This release now supports computers running Microsoft Windows Server 2012 and Windows 8.
Support for Avaya CS1000 versions 7.0 and 7.5. All Knowledge Scripts in the NortelCS category support versions 7.0 and 7.5, except the CallCapacity Knowledge Script.
This release resolved the following issues:
Call Server version incorrect for 4.50. This release resolves an issue where object details for switches running Call Server version 4.50 reported the version as n/a. (ENG304097)
Alarms Knowledge Script does not properly exclude alarms. This release resolves an issue where the Alarms Knowledge Script stops filtering alarms once a five minute interval occurs between alarms. (ENG300765)
This release resolved the following issues:
Support for CS1000 version 6.0. This release provides support for monitoring Communication Server 1000 version 6.0 environments. All Knowledge Scripts in the NortelCS category support version 6.0 except for the CallCapacity Knowledge Script. Support for version 6.0 includes the following new features:
Alarms Knowledge Script can run on SIP Line resources.
Version 6.0 Bandwidth Management Zone resource objects are children of Call Servers. For previous versions of CS1000, BMZ resource objects are children of Signaling Servers.
Data stream legends generated by the BMZ_CallQuality Knowledge Script provide the complete BMZ object name, which is a combination of the device name and BMZ number. In previous releases of this module, legends provided the device IP address and BMZ number.
Discovery of SIP Line Gateway servers. The Discovery_NortelCS Knowledge Script now discovers SIP Line (SIPL) Gateway servers.
Discovery of co-resident Signaling Servers, Call Servers, and Element Managers. The Discovery_NortelCS Knowledge Script now discovers co-resident Signaling Servers, Call Servers, and Element Managers. When co-resident, these components reside on a single server.
NetIQ AppManager for Nortel Communication Server 1000, as well as any and all adapters, modules, updates, modifications thereto (“Software”) is distributed with certain Third Party Software and Open Source Software (as may be defined in the license agreement between you and NetIQ).
The following Third Party and Open Source Software are included with the Software and are licensed for distribution according to the terms described in this document and any use thereof must be in accordance with such terms, solely in conjunction with your use internal use of the Software, and – unless explicitly contradicted below - consistent with the terms and conditions set forth in the applicable license agreement for the software. No further licenses are granted.
Nexgen
NexgenServer.dll
Copyright (c) 2003-2006, Brian Davis
OpenSSL License
The OpenSSL toolkit stays under a dual license, i.e. both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit. See below for the actual license texts. In case of any license issues related to OpenSSL please contact openssl-core@openssl.org.
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This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com).
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This library is free for commercial and non-commercial use as long as the following conditions are adhered to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed. If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.
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netSNMP
Various copyrights apply to this package, listed in various separate parts below. Please make sure that you read all the parts. Up until 2001, the project was based at UC Davis, and the first part covers all code written during this time. From 2001 onwards, the project has been based at SourceForge, and Networks Associates Technology, Inc hold the copyright on behalf of the wider Net-SNMP community, covering all derivative work done since then. An additional copyright section has been added as Part 3 below also under a BSD license for the work contributed by Cambridge Broadband Ltd. to the project since 2001. An additional copyright section has been added as Part 4 below also under a BSD license for the work contributed by Sun Microsystems, Inc. to the project since 2003.
Code has been contributed to this project by many people over the years it has been in development, and a full list of contributors can be found in the README file under the THANKS section.
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MarshallSoft
fce32.dll
Copyright (C) MarshallSoft Computing Inc.
Last Modified April, 2010
AppManager for Nortel Communication Server 1000, v7.4
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