AppManager for Cisco Intelligent Contact Management |
Version 7.1.77.0 |
Release Notes |
Date Published: August 2014 |
|
AppManager for Cisco Intelligent Contact Management helps you manage and monitor resources for Cisco Unified Contact Center Enterprise (UCCE), once known as Intelligent Contact Management. UCCE provides contact routing and call treatment across several geographically distributed call centers over an IP infrastructure. This release improves usability and resolves previous issues. Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure that our products meet all your needs. You can post feedback in the AppManager forum on NetIQ Communities, our online community that also includes product information, blogs, and links to helpful resources. The documentation for this product is available on the NetIQ Web site in HTML and PDF formats on a page that does not require you to log in. If you have suggestions for documentation improvements, click comment on this topic at the bottom of any page in the HTML version of the documentation posted at the AppManager Modules page. To download this module, log into the AppManager Module Upgrades & Trials page. What's New?This release provides the following enhancement:
This release of AppManager for Cisco Intelligent Contact Management replaces all Previous Releases. System RequirementsFor the most recently updated list of supported application versions, see the AppManager Supported Products Web site. AppManager for Cisco Intelligent Contact Management has the following system requirements:
For more information, see the AppManager for Cisco Intelligent Contact Management Guide, included in the download package. Contents of the Download PackageAppManager for Cisco Intelligent Contact Management includes a managed object,
When you install the module, these files are saved by default in the local folder on the download computer. Consider saving these files in the
Installing This ModuleRun the module installer to install the module components in the following locations:
Run the module installer only once on each of these computers. You must also install the Knowledge Scripts. You can install these components into local or remote QDBs. Important This release provides SQL stored procedures. To ensure module functionality, run the module installer for each QDB attached to Control Center. When installing to each QDB, select the option to install Knowledge Scripts, and then specify the SQL Server name of the server hosting the QDB, as well as the case-sensitive QDB name. Microsoft .NET Framework 3.5 is required on the computer where you run the installation program for the QDB portion of the module. For computers running more recent versions of Windows operating systems that use a newer version of .NET, install .NET 3.5 with the Add Roles and Features wizard in Windows Server Manager, as described in this Microsoft article. Install Knowledge Scripts and Analysis Center reports only once per database. The module installer now installs Knowledge Scripts for each module directly into the QDB instead of to the For more information about installing this module, see the AppManager for Cisco Intelligent Contact Management Management Guide, included in the download package. Known IssuesNetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. AppManager for Cisco Intelligent Contact Management had no known issues at the time of release. If you need further assistance with any issue, please contact Technical Support. Previous ReleasesThis release of AppManager for Cisco Intelligent Contact Management includes enhancements added in previous releases. Release 7.1.53.0, October 2010With this release, AppManager for Cisco Intelligent Contact Management no longer requires the Admin Workstation to reside on the Central Controller server. Release 7.1.43.0, December 2009This release resolved the following enhancements:
Hotfix 71261, October 2008This release resolved the following issue:
Release 7.1, July 2008This release provided the following enhancements:
Contact InformationOur goal is to provide documentation that meets your needs. If you have suggestions for improvements, please email Documentation-Feedback@netiq.com. We value your input and look forward to hearing from you. For detailed contact information, see the Support Contact Information page. For general corporate and product information, see the NetIQ Corporate Web site. For interactive conversations with your peers and NetIQ experts, become an active member of our community. The NetIQ online community provides product information, useful links to helpful resources, blogs, and social media channels. Legal NoticeTHIS DOCUMENT AND THE SOFTWARE DESCRIBED IN THIS DOCUMENT ARE FURNISHED UNDER AND ARE SUBJECT TO THE TERMS OF A LICENSE AGREEMENT OR A NON-DISCLOSURE AGREEMENT. EXCEPT AS EXPRESSLY SET FORTH IN SUCH LICENSE AGREEMENT OR NON-DISCLOSURE AGREEMENT, NETIQ CORPORATION PROVIDES THIS DOCUMENT AND THE SOFTWARE DESCRIBED IN THIS DOCUMENT "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW DISCLAIMERS OF EXPRESS OR IMPLIED WARRANTIES IN CERTAIN TRANSACTIONS; THEREFORE, THIS STATEMENT MAY NOT APPLY TO YOU. For purposes of clarity, any module, adapter or other similar material ("Module") is licensed under the terms and conditions of the End User License Agreement for the applicable version of the NetIQ product or software to which it relates or interoperates with, and by accessing, copying or using a Module you agree to be bound by such terms. If you do not agree to the terms of the End User License Agreement you are not authorized to use, access or copy a Module and you must destroy all copies of the Module and contact NetIQ for further instructions. This document and the software described in this document may not be lent, sold, or given away without the prior written permission of NetIQ Corporation, except as otherwise permitted by law. Except as expressly set forth in such license agreement or non-disclosure agreement, no part of this document or the software described in this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, or otherwise, without the prior written consent of NetIQ Corporation. Some companies, names, and data in this document are used for illustration purposes and may not represent real companies, individuals, or data. This document could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein. These changes may be incorporated in new editions of this document. NetIQ Corporation may make improvements in or changes to the software described in this document at any time. U.S. Government Restricted Rights: If the software and documentation are being acquired by or on behalf of the U.S. Government or by a U.S. Government prime contractor or subcontractor (at any tier), in accordance with 48 C.F.R. 227.7202-4 (for Department of Defense (DOD) acquisitions) and 48 C.F.R. 2.101 and 12.212 (for non-DOD acquisitions), the government's rights in the software and documentation, including its rights to use, modify, reproduce, release, perform, display or disclose the software or documentation, will be subject in all respects to the commercial license rights and restrictions provided in the license agreement. © 2014 NetIQ Corporation. All Rights Reserved. For information about NetIQ trademarks, see http://www.netiq.com/company/legal/. | ||