2.2 Installing the ServiceNow Driver

You can install the ServiceNow driver as a guided process (wizard) or silently.

2.2.1 Using the Wizard to Install the Driver

This section describes the guided process for using the installation wizard to install the ServiceNow driver on a Linux or Windows computer. Use one of the following installation program for your platform:

  • Windows: install.exe

  • Linux: install_linux.bin

To install the driver:

  1. Copy and extract the NIdM_Driver_4.5_ServiceNow.zip file to a temporary location on the server.

  2. Navigate to the NIdM_Driver_4.5_ServiceNow/Installer folder.

  3. To install the ServiceNow driver, perform one of the following actions on your computer, which is either the Identity Manger server or the Remote Loader host.

    • Linux: Run the ./install_linux.bin command.

    • Windows: Run install.exe.

  4. To complete the installation, follow the wizard.

2.2.2 Performing a Silent Installation

To run a silent installation of the ServiceNow driver, create a properties file with the parameters required to complete the installation.

To perform a silent installation

  1. In the installation directory, create a properties file or edit the sample silent.properties file.

  2. In a text editor, specify the values for following parameters in the file:

    For Metadirectory Server

    • USER_INPUT_RESULTS = “Metadirectory server”

    • EDIR_RESTART = "Yes"

      This option specifies whether you want the Identity Manager server to restart after the installation. Valid values are Yes and No. For example, if you want the Identity Manager server to restart after the installation, specify Yes. If you specify No, the installation fails.

    For Remote Loader

    • USER_INPUT_RESULTS = “Remote Loader”

    • USER_INSTALL_DIR = C:\\NetIQ\\IdentityManager\\RemoteLoader\\32bit

      Set the path of the installation files for Remote Loader.

      NOTE:In Linux, the USER_INSTALL_DIR path is not required. The binaries are installed through RPM.

  3. To run the silent installation, issue one of the following commands from the installation directory for the properties file:

    • Linux: ./install_linux.bin -i silent -f /trace/silent.properties

    • Windows: install.exe -i silent -f silent.properties