This patch update resolves specific previous issues. This document outlines why you should install this patch update.
Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure that our products meet all your needs. You can post feedback in the SocialAccess forum on NetIQ Communities, our online community that also includes product information, blogs, and links to helpful resources.
The following sections outline the key features and functions provided by this version, as well as issues resolved in this release.
This patch update for SocialAccess includes various operating system security updates.
This patch update includes enhancements and software fixes that resolve several previous issues:
This patch update includes the OpenSSL 1.0.2j update. For more information, see the OpenSSL 1.0.2 Series Release Notes. (Bug 1003140)
In this release, if queries take more than three minutes to complete, SocialAccess no longer changes the node to red and displays the Command not finished message. If you apply configuration changes in a larger environment and the process is still active after three minutes, SocialAccess accommodates the longer period. (Bug 1003478)
This patch update fixes an issue where cluster health would go red after restoring snapshots, which included the memory when the snapshot was taken. However, we still recommend not including the memory when you take snapshots of your appliance. (Bug 1003712)
This patch update requires an existing installation of one of the following versions of SocialAccess:
2.3 Service Pack 1 (2.3.1-7)
2.3.1 Patch 4 (2.3.1-16)
For detailed information on hardware requirements and supported operating systems and browsers, see NetIQ SocialAccess Installation and Configuration Guide.
You can update a SocialAccess appliance with this patch update only through the update channel. For more information about updating the appliance, see NetIQ SocialAccess Installation and Configuration Guide.
Perform the following steps to verify that the update was successful.
To check the installed version:
Access the administration console at https://dns_of_appliance/appliance/index.html, then log in with the appliance administrator credentials.
Click the appliance, then click 2.3.1-26.. Verify that the version listed in the window is
Issue: The connector for NetIQ Access Manager that is available in SocialAccess 2.3 and 2.2 works only with Access Manager 22.214.171.124-201. (Bug 981987)
Workaround: The functionality provided with the connector is now included in Access Manager 4.2 or later. We recommend using the newer version of Access Manager to get this functionality. If you want to use the existing connector for Access Manager in SocialAccess 2.3 or 2.2, you must have Access Manager 126.96.36.199-201 installed.
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