SocialAccess provides troubleshooting tools if you encounter problems.
To access these tools:
Log in to the Admin page.
https://dns_name/appliance/Admin.html
Under Appliances, click the node icon, then click Enter troubleshooting mode.
Click the node icon again, then click Troubleshooting tools.
Select one or more of the troubleshooting scenarios listed.
Duplicate the error or condition.
Click Download SocialAccess Log Files to download the logs.
After you obtain the logs, turn off troubleshooting mode by clicking the node icon again and then clicking Exit troubleshooting mode. Leaving the logs running affects the performance of your appliance.
All of the log files in Table 8-1 are included in the download, no matter what scenario you select. The scenario you select determines the amount of data displayed in the log files. Search the appropriate log file for errors while troubleshooting issues.
Table 8-1 Troubleshooting Log Files
|
Feature |
Logs |
|---|---|
|
Initialization or commands |
ConfigurationReplicator.log ConfigurationReplicator_RL.log messages boot* packageoperations.log ag4c_configure.out ag4c.sh.out |
|
Admin.html UI |
adminui.log |
|
Registration |
register.log |
|
Updates |
zypper.log |
|
Identity Source Provisioning |
bis_AD_<xxxxx>.log bis_AD_<xxxxx>_RL.log ConnectorLogs.txt |
|
Provisioning to the SaaS Applications |
connectors_SFORCE_<xxxxx>_RL.log connectors_GOOGLEAPPS_<xxxxx>.log connectors_GOOGLEAPPS_<xxxxx>_RL.log ConnectorLogs.txt |
|
Mapping |
RolesandResourceServiceDriver.log UserApplicationDriver.log |
|
Approvals |
jboss.log |
|
Reporting |
ManagedSystemGatewayDriver.log DataCollectionServiceDriver.log |
|
Mobile Devices |
mail.err mail.info |