5.3 Supported Browsers

The Sentinel Web interface is optimized for viewing at 1280 x 1024 or higher resolution in the following supported browsers:

NOTE:To load the Sentinel client applications properly, you must install the Java Webstart on your system.

Platform

Browser

Windows 7

  • Firefox version 5 to version 18

  • Internet Explorer 8, 9, and10.*

For information about Internet Explorer 8, see Prerequisites for Internet Explorer.

SLES 11 SP2 and RHEL 6

  • Firefox version 5 to version 18

5.3.1 Prerequisites for Internet Explorer

If the Internet Security Level is set to High, a blank page appears after logging in to Sentinel and the file download pop-up might be blocked by the browser. To work around this issue, you need to first set the security level to Medium-high and then change to Custom level as follows:

  1. Navigate to Tools > Internet Options > Security tab and set the security level to Medium-high.

  2. Make sure that the Tools > Compatibility View option is not selected.

  3. Navigate to Tools > Internet Options > Security tab> Custom Level, then scroll down to the Downloads section and select Enable under the Automatic prompting for file downloads option.