Sentinel 8.2 Service Pack 3 Release Notes

August 2019

Sentinel 8.2 SP3 includes new features and resolves several previous issues.

Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure that our products meet all your needs. You can post feedback in the Sentinel forum, our online community that also includes product information, blogs, and links to helpful resources. You can also share your ideas for improving the product in the Ideas Portal.

The documentation for this product is available in HTML and PDF formats on a page that does not require you to log in. If you have suggestions for documentation improvements, click the comment icon on any page in the HTML version of the documentation posted at the Sentinel Documentation page. To download this product, see the Product Download website.

1.0 What’s New?

The following sections outline the key features provided by this version, as well as issues resolved in this release:

1.1 Ability to Limit The Number of Concurrent Active Sessions

To comply with STIG V-35070, you can now limit the number of concurrent sessions you want to allow per user or tenant. Limiting the number of sessions prevents attackers from launching sessions beyond the allowed limit, in case of an attack.

Sentinel does not limit concurrent sessions by default. You must configure this limit manually.

For more information about limiting concurrent sessions, see Limiting the Number of Concurrent Active Sessions in the Sentinel Installation and Configuration Guide.

1.2 Ability to End Sessions With No User Activity

You can now configure Sentinel to end a session if there is no user activity for a specified duration. Sentinel displays a warning a minute before ending the session. If a user keeps a session inactive beyond this duration, Sentinel logs the user out of the session.

Sentinel does not track user inactivity by default. You must manually configure Sentinel to end inactive sessions.

For more information about setting the inactivity timeout for a session, see Ending Inactive Sessions in the Sentinel Installation and Configuration Guide.

1.3 Logout Confirmation Screen

To comply with STIG V-57405, Sentinel now displays a confirmation screen when you log out to indicate you have logged out.

1.4 New Certified Platforms

Sentinel Agent Manager Central Computer and Sentinel Agent Manager Console is now certified on Microsoft Windows Server 2019.

1.5 Software Fixes

Sentinel 8.2 SP3 includes software fixes that resolve the following issues:

Specifying Regular Expressions with Upper Case Letters in the Alert Dashboard Filter Does not Display Results

Issue: In Alert Dashboards, specifying search criteria as regular expressions containing uppercase letters does not display results. Sentinel displays results only if all the letters in a regular expression are in lower case. (Bug 1131249)

Fix: You can now use upper case letters in regular expressions, in the Alert dashboard filter.

Customized Reports Created in Earlier Versions of Sentinel Do Not Display Results in Sentinel 8.2 SP1

You can run custom reports created in earlier versions of Sentinel successfully. (Bug 1136630)

Cannot Launch Event Visualization Dashboard in Internet Explorer 11

You can launch the Event Visualization dashboard in Internet Explorer 11. (Bug 981308, Bug 106418)

Cannot Connect Collector Manager or Correlation Engine To A Different Sentinel Server During Silent Installation

Issue: Silent installation fails when you try to connect Collector Manager or Correlation Engine to different Sentinel servers. (Bug 1137777)

Fix: You can now connect the Collector Manager or Correlation Engine to the Sentinel server you specify. For more information, see Traditional Installation in the Sentinel Installation and Configuration Guide.

2.0 System Requirements

For more information about hardware requirements, supported operating systems, and browsers, see the Technical Information for Sentinel page.

3.0 Installing Sentinel 8.2 SP3

For information about installing Sentinel 8.2 SP3, see the Sentinel Installation and Configuration Guide.

4.0 Upgrading to Sentinel 8.2 SP3

You can upgrade to Sentinel 8.2 SP3 from Sentinel 8.2 or later.


  • You must download the post-upgrade utility and run it again when you are upgrading from Sentinel 8.2 only if you have done the following:

    • Upgraded to SLES 12 SP3.

    • Run the post-upgrade utility.

    To download the post-upgrade utility, select Sentinel Appliance 8.2 SLES11SP4 to SLES12SP3 Migration Tools B in the Micro Focus Patch Finder website and download sentinel_sles_iso_os_post_upgrade-release-85.tar.gz.

    You do not have to run the post-upgrade utility again if you have done the following:

    • Upgraded Sentinel to version 8.2, SLES to SLES 12 SP3, and run the post-upgrade utility version sentinel_sles_iso_os_post_upgrade-release-85.tar.gz.

    • Upgrading from 8.2 P1 and later.

  • If you have installed Sentinel 8.2 appliance in high availability mode, Sentinel does not to launch the Sentinel Appliance Management Console. For more information about launching the Sentinel Appliance Management Console in high availability mode, see Upgrading to Sentinel 8.2 Patch Update 1 or Later.

  • If you upgrade from Sentinel 8.2 or 8.2 P1 to 8.2 SP3, you must manually assign the Send events and attachments permission to non-administrator users who send events or attachments to Sentinel. Unless you assign this permission, Sentinel will no longer receive events and attachments from Change Guardian and Secure Configuration Manager.

    You need not reassign this permission if you are upgrading from 8.2 SP1 or 8.2 SP2 to 8.2 SP3.

For information about upgrading to Sentinel 8.2 SP3, see Upgrading Sentinel in the Sentinel Installation and Configuration Guide.

5.0 Known Issues

Micro Focus strives to ensure our products provide quality solutions for your enterprise software needs. The following known issues are currently being researched. If you need further assistance with any issue, please contact Technical Support.

The Java 8 update included in Sentinel might impact the following plug-ins:

  • Cisco SDEE Connector

  • SAP (XAL) Connector

  • Remedy Integrator

For any issues with these plug-ins, we will prioritize and fix the issues according to standard defect-handling policies. For more information about support polices, see Support Policies.

5.1 Installing Sentinel, Collector Manager, and Correlation Engine as an OVF Appliance Image Does Not Display the Login Screen

Issue: The installer halts at the installation in progress screen and does not display the login screen even though the installation is complete.(Bug 1134657)

Workaround: Reboot the virtual machine and launch Sentinel, Collector Manager, or Correlation Engine.

5.2 Sentinel 8.2 Appliance in Microsoft Hyper-V Server 2016 Does Not Start When You Reboot

Issue: In Hyper-V Server 2016, Sentinel appliance does not start when you reboot it and displays the following message:

A start job is running for dev-disk-by\..

This issue occurs because the operating system modifies the disk UUID during installation. Therefore, during reboot it cannot find the disk.

(Bug 1097792)

Workaround: Manually modify the disk UUID. For more information, see Knowledge Base Article 7023143.

5.3 Error When Upgrading to Sentinel 8.2 HA Appliance

Issue: When you upgrade to Sentinel 8.2 HA appliance, Sentinel displays the following error:

Installation of novell-SentinelSI-db-<version> failed:
with --nodeps --force) Error: Subprocess failed. Error: RPM failed: Command exited with status 1.
Abort, retry, ignore? [a/r/i] (a): 

(Bug 1099679)

Workaround: Before you respond to the above prompt, perform the following:

  1. Start another session using PuTTY or similar software to the host where you are running the upgrade.

  2. Add the following entry in the /etc/csync2/csync2.cfg file:


  3. Remove the sentinel folder from /var/opt/novell:

    rm -rf /var/opt/novell/sentinel

  4. Return to the session where you had initiated the upgrade and enter r to proceed with the upgrade.

5.4 Installation of Collector Manager and Correlation Engine Appliance Fails in Languages Other than English in MFA Mode

Issue: Installation of Collector Manager and Correlation Engine appliance fails in MFA mode if the operating system language is other than English. (Bug 1045967)

Workaround: Install Collector Manager and Correlation Engine appliances in English. After the installation is complete, change the language as needed.

5.5 Usability Issues in the Appliance Installation Screens

Issue: The Next and Back buttons in the appliance installation screens do not appear or are disabled in some cases, such as the following:

  • When you click Back from the Sentinel precheck screen to edit or review the information in the Sentinel Server Appliance Network Settings screen, there is no Next button to proceed with the installation. The Configure button allows you to only edit the specified information.

  • If you have specified incorrect network settings, the Sentinel Precheck screen indicates that you cannot proceed with the installation due to incorrect network information. There is no Back button to go to the previous screen to modify the network settings.

(Bug 1089063)

Workaround: Restart the appliance installation.

5.6 Error Message During Sentinel Start Up

Issue: Sentinel displays the following message during start up in the server.log file:

Value for attribute rv43 is too long

(Bug 1092937)

Workaround: Ignore the exception. Although the message is displayed, Sentinel works as expected.

5.7 SSDM Displays an Exception When Deleting Events Whose Retention Period Has Expired

Issue: When there is a large number of events whose retention period has expired and SSDM tries to delete those events from Elasticsearch, the following exception is displayed in the server.log file: Read timed out

(Bug 1088511)

Workaround: Ignore the exception. This exception occurs due to the time taken to delete the large amount of data. Although the exception is displayed, SSDM successfully deletes the events from Elasticsearch.

5.8 Collector Manager Runs Out of Memory if Time Synchronization is Enabled in open-vm-tools

Issue: If you manually install and enable time synchronization in open-vm-tools, they periodically synchronize time between the Sentinel appliance (guest) and the VMware ESX server (host). These time synchronizations can result in moving the guest clock either behind or ahead of the ESX server time. Until the time is synchronized between the Sentinel appliance (guest) and the ESX server (host), Sentinel does not process events. As a result, a large number of events are queued up in the Collector Manager, which may eventually drop events once it reaches its threshold. To avoid this issue, Sentinel disables time synchronization by default in the open-vm-tools version available in Sentinel. (Bug 1099341)

Workaround: Disable time synchronization. For more information about disabling time synchronization, see Disabling Time Synchronization.

5.9 Agent Manager Requires SQL Authentication When FIPS 140-2 Mode is Enabled

Issue: When FIPS 140-2 mode is enabled in Sentinel, using Windows authentication for Agent Manager causes synchronization with the Agent Manager database to fail. (Bug 814452)

Workaround: Use SQL authentication for Agent Manager.

5.10 Sentinel High Availability Installation in Non-FIPS 140-2 Mode Displays an Error

Issue: The Sentinel High Availability installation in non-FIPS 140-2 mode completes successfully but displays the following error twice:

/opt/novell/sentinel/setup/ line 1045: [: too many arguments 

(Bug 810764)

Workaround: The error is expected and you can safely ignore it. Although the installer displays the error, the Sentinel High Availability configuration works successfully in non-FIPS 140-2 mode.

5.11 Keytool Command Displays a Warning

Issue: While using Keytool command, the following warning is displayed: The JKS keystore uses a proprietary format. It is recommended to migrate to PKCS12which is an industry standard format using "keytool -importkeystore -srckeystore /<sentinel_install_directory>/etc/opt/novell/sentinel/config/.webserverkeystore.jks -destkeystore /<sentinel_install_directory>/etc/opt/novell/sentinel/config/.webserverkeystore.jks -deststoretype pkcs12". (Bug 1086612)

Workaround: The warning is expected and you can safely ignore it. Although the warning is displayed, Keytool command works as expected.

5.12 Sentinel Does Not Process Threat Intelligence Feeds In FIPS Mode

Issue: In FIPS mode, when processing out-of-the-box threat Intelligence feeds from URLs, Sentinel displays the following error: Received fatal alert: protocol_version. This issue occurs because the out-of-the-box threat feeds now support only TLS 1.2, which does not work in FIPS mode. (Bug 1086631)

Workaround: Perform the following:

  1. Click Sentinel Main > Integration > Threat Intelligence Sources.

  2. Edit each URL to change the protocol from http to https.

5.13 Logging Out From Sentinel Main Does Not You Log Out of Dashboards And Vice Versa in Multi-factor Authentication mode

Issue: In multi-factor authentication mode, if you log out of Sentinel Main you do not get logged out of Sentinel dashboards and vice versa. This is due to an issue in the Advanced Authentication Framework. (Bug 1087856)

Workaround: Until a fix is available in the Advanced Authentication Framework, refresh the screen to view the login screen.

6.0 Contacting Micro Focus

For specific product issues, contact Micro Focus Support at

Additional technical information or advice is available from several sources: